Customer Engagement Consultant

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What We'll Bring:

The Batch Services team, as part of our USA Customer Engagement division, plays a pivotal role in delivering tailored Batch Credit Data Solutions to TransUnion's customers. Working closely with some of our most valued clients, the Consultant leads the relationship from a solution standpoint—

ensuring that what we deliver is not only of high quality but also genuinely impactful. Beyond delivery, the Consultant also drives internal projects and initiatives aimed at improving how we operate—constantly on the lookout for ways to enhance efficiency and elevate the customer's experience.

What You'll Bring:

Key Responsibilities

• Own the end-to-end delivery of batch data solutions—from customer engagement and requirements gathering to solution configuration, validation, and fulfillment.

• Build trusted relationships with high-value customers, acting as a strategic advisor and ensuring solutions deliver measurable business value.

• Collaborate with sales, product, and technology teams to define, configure, and deliver solutions that meet both operational and strategic needs.

• Manage a portfolio of diverse solution delivery projects, balancing priorities, timelines, and stakeholder expectations.

• Guide customers through platform transitions and evolving capabilities, ensuring smooth adoption and alignment with business goals.

• Act as a subject matter expert—translating complex requirements, advising on compliance risks, and supporting internal and external stakeholders.

• Drive continuous improvement by identifying process gaps, leading internal initiatives, and contributing to operational efficiency and innovation.

• Handle escalations with professionalism, resolving issues effectively while maintaining customer confidence and protecting TransUnion's reputation.

• Operate within governance and compliance frameworks, ensuring all solution activities meet regulatory and internal standards.

Qualifications & Experience

• Bachelor's degree or equivalent experience, ideally in Financial Services, Data Analytics, Business Analysis, or a related field.

• 5+ years' experience in solution delivery, data or business analysis, product management, or software development—preferably in a regulated or compliance-heavy industry.

• Proven ability to design, deliver, and validate data-driven solutions that meet complex business needs.

• Experience interpreting large datasets and translating insights into actionable recommendations.

• Experience in translating business requirements into executable configurations and collaborating effectively with technical teams.

• Experience communicating technical concepts to both expert and non-technical audiences, adapting style to suit the context.

• Experience managing multiple priorities and projects independently in a fast-paced, evolving environment.

• Experience delivering solutions within regulatory frameworks such as consumer credit, data privacy, and data governance, understanding their impact on solution design.

• Demonstrated experience as proactive problem-solver with a strong sense of ownership, able to identify process gaps and drive improvements.

Professional Competencies

• Strong interpersonal and relationship management skills, with the ability to build trust and engage effectively with high-value customers.

• Excellent communication skills—able to tailor messaging for both technical and non-technical audiences, and present solution outcomes with clarity.

• Skilled in managing conflict and navigating complex conversations while maintaining professionalism and protecting the TransUnion brand.

• Confident leading customer engagements and cross-functional collaboration, fostering shared ownership and alignment.

• Highly adaptable—able to shift between strategic thinking and hands-on problem solving in a dynamic, fast-paced environment.

• Strong sense of accountability, attention to detail, and organizational discipline—able to manage multiple priorities with composure.

• Customer-centric and proactive, with a continuous improvement mindset and a natural curiosity to deepen expertise and drive value.

Impact You'll Make:

What We Bring

• A welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.

• Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.

• Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.

• We prize flexibility, continuous improvement and openness, and offer a unique opportunity to combine technology with client relations and support.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Consultant, Customer Engagement