Junior IT Technician
7 days ago
This role forms part of the Technology team at Village n Life, based in Camps Bay, Cape Town.
The Role
As Junior IT Technician, you'll support the technology backbone that keeps Village n Life running. The environment is fast-paced, service-led and spread across hotels, apartments, spas, restaurants, and offices, which means your work directly impacts day to day operations and guest satisfaction.
You'll assist with first-line technical support, daily system checks, setup and troubleshooting for users, devices and networks across the group. With your calm approach and solid technical foundation, you'll help keep systems stable, respond to issues promptly and ensure our people have the tools they need to serve guests well.
Your role is hands-on, suited to someone who can balance methodical work with quick problem-solving while staying steady under pressure.
Key Responsibilities
Provide first-tier IT support across all properties, responding to tickets, calls and walk-ins.
Maintain daily checklists, basic server checks, and accurate reporting to the Head of Technology.
Assist with standardised computer deployments, software installations and user setups.
Troubleshoot a diverse tech landscape, with world class remote tools, or while on-site.
Support MS365, mobile devices, email platforms and basic Active Directory operations.
Handle administration including asset registers, DSTV account activations, password resetting and vendor coordination.
Conduct basic backup checks and reports, including Mimecast monitoring.
Basic Point of Sale monitoring and support.
Assist with CCTV basics, access control, automation, and IP phone operations.
Perform basic networking checks on switches, access points and cabling and security tools.
Support audio-visual requirements including smart TVs, conferencing setups, streaming and event tech setups.
Assist with inverter, generator and solar monitoring at a basic operational level.
Ensure all work aligns with group technology standards, security protocols and service expectations.
What We're Looking For
Grade 12 or equivalent
Microsoft certification or similar technical qualification
1–3 years' experience in an IT support role
Solid understanding of Windows and MacOS environments
Knowledge of networking fundamentals, security tools and cloud platforms
Strong organisational ability with steady follow-through on tasks and admin
Clear communication skills suited to assisting non-technical users
A calm, practical approach to troubleshooting in a busy hospitality environment
Valid driver's licence and reliable transport
Hospitality experience beneficial but not required
Familiarity with Microsoft 365 on remote support tools a must
Property Management and Point of Sales system knowledge is an advantage
What We Offer
Competitive remuneration aligned with experience
Exposure to a wide range of systems within a multi-property hospitality group
Supportive leadership with opportunities to grow your technical capability
Staff housing options and access to staff facilities
A stable, structured environment with clear expectations and guidance
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