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Junior IT Support Technician

2 weeks ago

Cape Town, Western Cape, South Africa Hire Resolve Full time
A diversified financial services group that provides a range of products and advice for wealth management, risk, and investments, is seeking a Junior IT Support Technician who will  facilitate and support effective IT work environments for all employees and to perform specific administrative and reporting functions relating to the Group's IT landscape.

Responsibilities: 

  • End-User Support: Provide desktop and end-user support to all employees.

  • Process Adherence: Implement instructions, requests, and project support in line with company procedures and agreed service levels.

  • Documentation & Reporting:

    • Continuously update information in the assigned ticketing system.

    • Create and continuously update site documentation.

    • Perform fault tracking and reporting, providing regular feedback to internal stakeholders and line management.

  • Education & Enforcement: Educate employees regarding IT matters, Group policies, processes, and standards, and enforce the support and ticketing process.

  • Technology Management:

    • Monitor the technological infrastructure (networks and computer systems).

    • Identify and communicate any recurring problems, shortcomings, or opportunities to improve infrastructure.

    • Maintain a full working knowledge of Microsoft 365.

Minimum Requirements:

  • Relevant degree or diploma.

  • Microsoft 365 Fundamentals (MS900).

  • Microsoft Azure Fundamentals (AZ900).

  • ITIL V3/4 certification.

  • Minimum of 2 years' experience in an IT support role.

  • Experience working in a Microsoft 365 environment.

  • Experience working in a Microsoft Azure environment.

  • Knowledge: Strong customer service acumen and strong technical knowledge (Microsoft 365, networking, server maintenance).

Benefits:

  • Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to [email protected]