Cash Center Admin

4 days ago

Port Elizabeth, Eastern Cape, South Africa iZi Group Full time

G4S Cash Solutions (SA) - Cash Centre Admin

G4S Cash Solutions (SA) is a leading provider of integrated cash management solutions with operations in Port Elizabeth. We are currently seeking a highly organised and efficient Cash Centre Admin to join our team.

Main Purpose Of Position
As a Cash Centre Admin, you will play a crucial role in providing full administrative support for all cash centre activities.

Key Responsibilities

  • Effective Reporting

  • Compile various reports received from the Cash Management Centre (CMC)

  • Scan and send customer deposit slips, e-viper reports, and banking consignment forms
  • Complete and submit variance reports for ATM's and teller/treasury variances

  • Complete monthly statistics on a daily basis

  • Customer Service (Internal and External)

  • Attend to all customer queries in a timely, professional, and effective manner within the agreed Service Level Agreement (SLA)

  • Provide solutions to customers when deviations from agreed processes/contracts are identified
  • Communicate service failures and cash differences to customers
  • Identify and communicate preventative repetitive service failures to customers and the CMC Manager
  • Attend to relevant internal requests for information

  • Responsible for compiling required investigation documentation for handover to Risk department for further use

  • Segregation of Duties

  • Perform independent function for the receiving of all customer orders

  • Outsourced Cash Processing Centre (OCPC) Support

  • Assist with Finteq scanning

  • Prepare all necessary paperwork for the following day's loadings
  • Obtain authorisation from the FNB HUB and hand over to relevant teams

  • Send all deposit slips to the FNB Hub

  • Health and Safety

  • Participate in the design/development/review/implementation and monitoring of the departmental safety plans for each year

  • Participate in safety forums created by the company, such as safety meetings and safety talks
  • Report all safety incidents to relevant personnel
  • Discuss all safety incidents and follow-up on assigned activities
  • Attend safety education and refresher programmes
  • Comply with safety policies and procedures in the workplace
  • Distribute safety information as and when required
  • Wear protective clothing at all times

Competencies
Knowledge

  • Knowledge of administrative procedures
  • Knowledge of Cash Management Centre processes and systems (preferred)

Skills

  • MS Office computer skills
  • Professional communication skills (written and verbal)
  • Numerical skills

Attributes

  • Delivering exceptional customer service
  • Collaboration and cooperation with colleagues
  • Adaptability to changing circumstances
  • Attention to detail
  • Ability to work under pressure and meet deadlines
  • Analytical thinking

Qualifications & Experience

  • Grade 12 (Mathematics/Accounting subjects recommended)
  • Previous working experience within an administrative capacity essential
  • Computer literacy in MS Office packages required
  • Demonstrated experience in compiling reports
  • Previous Cash Management Centre experience would be highly beneficial

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