Community Relationship Manager- Durban

1 day ago

Durban, KwaZulu-Natal, South Africa Fidelity Services Group Full time

Title: Community Relationship Manager (CRM)

Region: KZN

Position Summary:

Fidelity ADT seeks a highly motivated and experienced Growth and Attrition Specialist to join our team. The incumbent will be required to identify, initiate, maintain and grow effective community relationships in order to proactively and reactively support local growth strategies. Further this role will be directly responsible for developing and maintaining strong relationships with our key customers, identifying new business opportunities, and maximizing sales and profitability to grow our market share in their area of responsibility.

Key Responsibilities:

  • Actively promoting and selling community solutions.
  • Develop and implement strategic plans to drive sales growth and increase profitability.
  • Develop Marketing Plans and collaborate with Sales force to drive brand visibility.
  • Ensure return on Investment and drive profitability in existing schemes in conjunction with Branch Manager.
  • Work with the Branch Managers to track and put in place strategies to decrease attrition in the community
  • Identify emerging trends in the market and industry to identify new business opportunities.
  • Scheme management: regular communications and formal meetings with all schemes in the area of responsibility.
  • Negotiate contracts and pricing agreements with customers.
  • Establish and maintain strong relationships with identified key customers.
  • Attend community events, ensuring visibility of our brand in the area.
  • Establish and maintain good relationships with SAPS, Community Watches, CPFs and Community Forums.
  • Attend SAPS CPF community meetings – AGMs, Monthly meetings, Weekly, Adhoc.
  • Collaborate with cross-functional teams to ensure that customer needs are met and that the company's goals are achieved.
  • Focus on identifying and overcoming obstacles
  • Strategize on how to stay ahead of the curve
  • Monitor and report on sales performance, market trends, and customer satisfaction.
  • Provide input into product development and marketing strategies based on customer feedback and market insights.
  • Monitor and manage competitor activity.
  • Analyze suburb specific information ie new client, attrition, terminations, crime and terminations to facilitate effective management of the area.

Qualifications:

  • Diploma/Degree in Business Administration, Marketing, or a related field.

Skills, Attributes and Experience

  • Minimum of 5 years of experience in sales, marketing, or customer management roles.
  • Proven track record of success in developing and managing customer relationships.
  • Strong negotiation and communication skills.
  • Ability to think strategically and solve complex problems.
  • Experience in the consumer goods industry is a plus.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Proactive and solution orientated mindset
  • Committed to quality and excellence
  • This role requires flexible and extended working hours

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