Account Manager Durban

Position: Account Manager
Location: Durban
Salary Range: R60, R80,000.00 per month

Purpose of the Role:
As an Account Manager, you will be responsible for managing relationships with key stakeholders to ensure account retention, addressing day-to-day operational queries, and driving the growth of business in the designated channel. Your role will involve expanding services to the customer base, maintaining the profitability of key accounts, and enhancing supply chain efficiencies. Ultimately, you will aim to establish long-term strategic partnerships that benefit both the customer and the company.

Key Responsibilities:

1. Customer Strategy Development

• Strategic Planning: Develop and set customer strategies for the designated area, aligned with company and customer objectives.
• Stakeholder Alignment: Obtain sign-off across the business on strategy to ensure alignment.
• KPI Implementation: Establish and implement key performance indicators (KPIs) in line with the agreed strategy.

2. Relationship Management

• KPI Management: Set and review KPIs for customers, ensuring compliance from both the customer and The company.
• Strategic Partnerships: Identify opportunities to build strategic partnerships by exploring areas for collaboration.
• Internal Coordination: Manage internal business functions to ensure they meet the agreed KPIs.
• Customer Support: Address and resolve customer queries and concerns promptly and effectively.

3. Business Development

• Opportunity Identification: Identify and pursue opportunities for expansion within your area of responsibility.
• Solution Matching: Align The company's business capabilities with customers needs by identifying and proposing appropriate service solutions.
• Commercial Negotiations: Work with the Commercial Team to guide discussions and negotiate commercial agreements with customers.
• Profitability Management: Implement rate reviews and increases as necessary to maintain the profitability of your area of responsibility.

4. Supply Chain Efficiencies

• Cross-Functional Collaboration: Work closely with the Supply Chain team to deliver efficiencies and negotiate with customers on agreed improvements.
• Supply Chain Optimization: Build and maintain relationships between the Supply Chain team and customers to optimize their supply chains.
• S&OP Process Management: Actively manage the Sales and Operations Planning (S&OP) process within your area, focusing on key cost drivers such as stock cover and SKU cover.

5. Self-Management

• Ownership: Take full ownership and accountability for tasks, demonstrating effective self-management in planning, prioritizing, and personal development.
• Quality and Productivity: Ensure that the quality and productivity standards of work are consistently and accurately maintained.

Minimum Requirements:

• Education: Bachelors Degree or equivalent in a relevant field.
• Experience:
  • 3 years of account or general administration experience, preferably in an FMCG environment.
  • 5+ years of experience in supply chain management.

Skills and Competencies:

• Strategic Thinking: Ability to set and implement strategic objectives.
• Relationship Building: Strong interpersonal skills to build and maintain strategic partnerships.
• Problem-Solving: Excellent analytical skills to identify opportunities and solve problems effectively.
• Negotiation: Proven experience in negotiating commercial agreements and rate reviews.
• Supply Chain Knowledge: In-depth understanding of supply chain processes and S&OP management.
• Self-Management: Demonstrated ability to manage time effectively, prioritize tasks, and maintain high productivity and quality standards.

Reporting and Performance:

• Reporting Line: Directly reports to the Customer Executive.
• KPI Monitoring: Regular monitoring and reporting on customer KPIs, business development progress, and supply chain efficiencies.

Geographic Scope:

• Area of Responsibility: Durban and surrounding regions with national interactions as needed.

Key Relationships:

• Internal: Collaboration with Supply Chain, Commercial, and Operations teams.
• External: Regular interaction with key customer accounts and stakeholders.