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Customer Support Representative
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Customer Support Agent – AO Pay
Are you passionate about great customer experiences and ready to be the voice of a growing fintech company?
AO Pay is looking for a
Customer Support Agent
to join our dynamic team
As the
first point of contact
for our business clients and merchants, you'll play a key role in delivering fast, professional, and accurate support. You don't need to be a technical expert — what matters most is your ability to communicate clearly, solve problems efficiently, and escalate issues to the right teams when needed.
What You'll Do
- Be the first point of contact via
chat, email, and crm - Guide merchants on
AO Pay's payment solutions
, transaction statuses, and account queries - Spot and escalate
potential fraud or compliance issues - Log all client interactions and escalate technical matters to our CS2 team
- Help merchants navigate the
AO Pay portal
and understand payment processing timelines - Monitor transaction success rates and flag abnormalities for investigation
What We're Looking For
- Strong communication and problem-solving skills
- A professional, empathetic approach to customer service
- Ability to multitask and stay organised in a fast-paced environment
- Curiosity and willingness to learn about fintech and digital payments
Why AO Pay?
Join a team that's reshaping digital payments across Africa. You'll work in a supportive environment where initiative is valued, growth is encouraged, and every client interaction makes a difference.
