IT End-user Support Technician

JHB - Northern Suburbs, Gauteng

*IT End-user Support Technician*
An exciting opportunity exists for an End-User Support Technician to join our Johannesburg office. We invite applications from suitably qualified and motivated candidates to fill this role. The successful candidate will form part of our Information Technology team and will report directly to the IT Manager.

Description
The candidate will form an integral part of the SRK Consulting (South Africa) Information Technology team, based in our Johannesburg office. Reporting directly to the IT Manager, this role is responsible for providing onsite desktop and telephonic user support, as well as assisting with basic network administration tasks. This is a full-time, office-based position. Applicants are required to meet the minimum certifications and competencies outlined below.

Experience

• At least 5 years IT Support Experience using M365 products and SharePoint.
• Customer Focused. Excellent Windows 11 support skills.
• Knowledge of TCP/IP and Network support.
• Must have a good understanding of basic security support.
• A working knowledge of Linux

Certifications

• A+
• N+
• Additional Microsoft certifications will be an advantage

Hardware
Duties and Responsibilities include:

• Configure, deploy, maintain, troubleshoot, and support existing computer workstations, laptops, printers, mobile devices, phones and other equipment
• Replace faulty hardware
• Configuration of new hardware
• General Hardware Support

Software

• Install Operating systems as per SRK standards
• Install M365 Software
• Assist in the Installation of technical software as required by various departments
• Configuring, support and updating of installed software
• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems
• Support Linux operating systems use for modelling.
• General Software support

Networking

• Connecting PCs into AD
• Printer installation on PC's
• Making up of network cables
• Supporting LAN and Wi-Fi network issues when they arise

General

• Close out call logs timeously and efficiently
• Telephonic support to users
• Document procedures, configurations, settings, installation sequences and back-out instructions
• Flexibility – Be willing to take on a new position at the company or accept additional responsibilities when asked
• Ensure desktop computers connect seamlessly with associated systems, file servers, email services, computer conferencing systems, application servers and administrative systems
• Travel to regional offices to carry out maintenance when required
• Assist with 3D printing requirements

Backup & restores

• Loading of tapes in Illovo backup units when required by the Networks team

Salary
Market related with Company Benefits.

Rewards
We believe that people are our major asset. Our ability to attract and retain highly motivated employees is largely dependent on the opportunities that we provide for individuals to satisfy their personal goals within the framework of the organisation. In order to achieve these objectives, we aim to:

• Pay above-average packages for good performance and monitor the remuneration structure in each relevant market so that we don't fall behind;
• Accommodate individual preferences for work assignments and schedules as far as possible;
• Support an open-door policy. Where employees feel they have difficulty in discussing concerns with their seniors, they have direct access to any Partner, Member of the Human Resources Committee or the Human Resources Manager and ultimately the Managing Director.

We believe that a high-quality organisation relies on high quality employees in all posts and at all levels.

Upon becoming a permanent member of staff, the Company will endeavour to pay an annual performance bonus to each permanent employee as a reward for individual / financial performance. The Company reserves the right to pay an interim bonus during the year, normally in December. This forms part of the annual bonus.

The Company is an employee-owned Company. In line with the Company policy, an offer of available shares is made each year and employees are encouraged to invest in their Company. Partners consider the views of shareholders on the admission of new employees as shareholders.

Detailed applications must be forwarded to the Human Resources Department via the website by 18th November 2025.

SRK reserves the right not to make an appointment. Submissions from underqualified or overqualified applicants may not receive a response. Applicants not receiving a response within 4 x weeks should deem their applications to have been unsuccessful.