Remote / Offshore Level II IT Help Desk Support Technicians

6 days ago

Johannesburg, Gauteng, South Africa K2 Staffing Full time R150 000 - R250 000 per year

Summary


Our staffing firm partners with U.S.-based clients, many of which are Managed Services Providers (MSPs). We currently have multiple openings for Remote / Offshore Level II IT Help Desk Support Technicians. This position requires proven experience in supporting business desktop and server environments, including Windows 10 workstations, Windows Server 2016 & 2019, intermediate networking, and vendor-specific hardware/software solutions.

Duties & Responsibilities

  • Serve as the primary contact for Windows desktop issues

  • Provide end-user technical support and troubleshooting

  • Assist with administration and support of Windows Servers

  • Monitor system alerts and respond according to established protocols

  • Handle escalated service desk requests requiring advanced troubleshooting

  • Support onboarding of new users (accounts, access, setup)

  • Deliver network support across LAN/WAN environments

  • Install and maintain network hardware

  • Ensure timely resolution of issues while maintaining documentation standards

Qualifications & Requirements

  • Prior experience working for a Managed Services Provider (MSP) is required

  • Minimum of 3 years in IT support roles (Help Desk, Desktop Support, IT Support Analyst, Service Desk, User Support, etc.)

  • Hands-on experience with Remote Monitoring & Management (RMM) tools such as ConnectWise, Kaseya, or Ninja

  • Familiarity with Professional Services Automation (PSA) / ticketing systems, such as Autotask

  • Exposure to firewall and network administration (SonicWall, Meraki)

  • Strong troubleshooting background across networks, servers, and workstations

  • Experienced in Cloud-based environments 

  • Excellent customer service skills with a professional and courteous approach

  • Strong written and verbal communication skills, including group presentation experience

  • Dependable, with a consistent work ethic

  • Eagerness to learn and expand technical expertise

 

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