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Role Description – IT Technician

2 weeks ago

Johannesburg, Gauteng, South Africa Legends IT Full time R90 000 - R120 000 per year

This is a
full-time, on-site position
based in
Port Elizabeth (Gqeberha)
.

The
IT Technician
will be responsible for
installing, maintaining, and supporting IT infrastructure
, ensuring optimal performance and uptime across client environments. The role includes both
proactive and reactive technical support
, as well as
user training and systems administration
.

Key Responsibilities:

  • Provide
    on-site and remote technical support
    for desktops, laptops, servers, and peripherals.
  • Perform
    hardware installations, repairs, upgrades, and replacements
    .
  • Manage and troubleshoot
    network connectivity issues (LAN/WAN/Wi-Fi)
    .
  • Configure and support
    Microsoft 365
    , user accounts, and email systems.
  • Perform
    regular system health checks
    , patch management, and updates.
  • Manage and maintain
    printers, scanners, and telephony systems
    .
  • Conduct
    on-site user training
    and support for new systems and technologies.
  • Ensure
    data backup integrity
    , endpoint protection, and compliance with company IT policies.
  • Provide
    end-user support
    for software applications and hardware faults.
  • Escalate complex technical issues to senior engineers where required.
  • Maintain
    asset registers
    and
    documentation
    of all support activities.
  • Participate in
    on-call rotations
    and after-hours support when necessary.

ITIL experience is essential
, as this role involves working within structured service management processes to deliver a consistent, high-quality client experience.

Qualifications & Requirements

  • ITIL Certification (required)
  • Relevant IT Qualification (Diploma or Degree in IT/Computer Science preferred)
  • CompTIA A+
    ,
    Network+
    , or equivalent certifications (advantageous)
  • Minimum 3 years' on-site IT support experience
    in a business environment
  • Strong skills in
    troubleshooting, system maintenance, and end-user support
  • Knowledge of Microsoft operating systems
    ,
    Active Directory
    , and
    Office 365 administration
  • Familiarity with network configuration, firewalls, and VPN setup
  • Excellent communication and customer service skills
  • Ability to prioritize and manage multiple support tickets
    under pressure
  • Valid driver's license and own reliable transport
    (essential for on-site support)
  • Strong
    problem-solving abilities
    , attention to detail, and documentation discipline
  • Ability to work
    independently and collaboratively
    within a team environment