Reservations Consultant

1 week ago

Cape Town, Western Cape, South Africa Singita Full time R900 000 - R1 200 000 per year

The main purpose of the Reservation Consultant is to provide a professional service in enhancing the guest experience and maximising revenue flow whilst providing expert travel advice.

Key Responsibilities

  • Build relationships and craft experience by booking Singita accommodation and logistics services in the areas within which Singita operate.
  • Maintain relationships with partner clients Travel Advisors around the world with a particular focus on Africa-based operators who contact Singita.
  • Mastering multitasking and systems required, such as Springer-Miller, WETU, Travelogic and LeanKit.
  • Administrative work to create and finalize a booking.
  • Participate in all product training (including site inspections appropriate to the role).
  • Ensuring clients adhere to terms and conditions, make a deposit, and make final payments.
  • Providing a flawless guest itinerary aligned with Singita's brand promise and business strategy.
  • Self-educate on relevant experiences that Travel Advisors may enquire about, e.g., markets, restaurants, flight connections and third-party products in Southern and East Africa.
  • Foster a culture of collaboration, and with this support of the multi-skilling of staff.
  • Active participation in and effective communication and support of Singita's conservation message and purpose.

Skills & Experience

  • Luxury retail travel industry experience or luxury lodge/hotel experience.
  • A natural ability to deal with people combined with a strong client focus.
  • Ability to be extremely resourceful.
  • Meticulous, accurate and very detail orientated.
  • Exposure to selling experiences as opposed to itineraries.
  • Excellent written and verbal communication skills.
  • A sound geographical knowledge of Africa.
  • MS Office proficiency essential; other systems an advantage.
  • Ability to work under pressure, independently as well as part of a team.
  • A flexible approach to working set shifts.
  • Curious and passionate about our industry, constantly seeking out new trends.

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