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Inbound & Outbound Call Centre Consultant
2 weeks ago
About the Role
We're looking for enthusiastic and results-driven
Call Centre Agents
to join our dynamic team You'll play a key role in
selling telecom products
, providing
exceptional customer service
, and handling both
inbound and outbound calls
.
Key Responsibilities
- Handle
inbound and outbound calls
related to telecom products and services - Meet and exceed
sales targets - Conduct
system transactions
such as activations, suspensions, and migrations - Provide
after-sales support
, resolve queries, and follow up on outstanding deliveries - Complete relevant
paperwork and documentation
accurately - Maintain compliance with
company policies and procedures - Ensure high standards of
customer service
including turnaround time, queuing time, accuracy, and productivity
Key Performance Indicators (KPIs)
- Sales performance and target achievement
- Lead conversion rate
- Customer satisfaction and experience
- Adherence to operational standards
Key Competencies
- Strong
sales
and
customer service
skills - Experience in a
call centre
environment - Ability to multitask and work under pressure
- Excellent communication and interpersonal skills
Education Requirements
- Matric (Grade 12)
or equivalent - Must have - Telecom Exp
Location:
Johannesburg, South Africa
Employment Type:
3-Month Contract | Full-Time | Shift Work (as per BCEA)
Salary:
R29.00 per hour
Duration:
3 Months
Working Conditions
- 45-hour work week (shift work aligned with BCEA)
- Operating hours:
- Monday to Friday:
08h00 – 19h00 - Saturday (when required):
08h00 – 17h00
Join Us
If you're passionate about customer engagement, driven by sales, and thrive in a fast-paced environment,
we'd love to hear from you
Apply now
or tag someone who fits this role -