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Inbound & Outbound Call Centre Consultant

2 weeks ago


Johannesburg, Gauteng, South Africa Quest Staffing Solutions Full time R348 000 - R1 836 000 per year


About the Role

We're looking for enthusiastic and results-driven
Call Centre Agents
to join our dynamic team You'll play a key role in
selling telecom products
, providing
exceptional customer service
, and handling both
inbound and outbound calls
.


Key Responsibilities

  • Handle
    inbound and outbound calls
    related to telecom products and services
  • Meet and exceed
    sales targets
  • Conduct
    system transactions
    such as activations, suspensions, and migrations
  • Provide
    after-sales support
    , resolve queries, and follow up on outstanding deliveries
  • Complete relevant
    paperwork and documentation
    accurately
  • Maintain compliance with
    company policies and procedures
  • Ensure high standards of
    customer service
    including turnaround time, queuing time, accuracy, and productivity


Key Performance Indicators (KPIs)

  • Sales performance and target achievement
  • Lead conversion rate
  • Customer satisfaction and experience
  • Adherence to operational standards


Key Competencies

  • Strong
    sales
    and
    customer service
    skills
  • Experience in a
    call centre
    environment
  • Ability to multitask and work under pressure
  • Excellent communication and interpersonal skills


Education Requirements

  • Matric (Grade 12)
    or equivalent
  • Must have - Telecom Exp

Location:
Johannesburg, South Africa

Employment Type:
3-Month Contract | Full-Time | Shift Work (as per BCEA)

Salary:
R29.00 per hour

Duration:
3 Months


Working Conditions

  • 45-hour work week (shift work aligned with BCEA)
  • Operating hours:
  • Monday to Friday:
    08h00 – 19h00
  • Saturday (when required):
    08h00 – 17h00

Join Us

If you're passionate about customer engagement, driven by sales, and thrive in a fast-paced environment,
we'd love to hear from you


Apply now
or tag someone who fits this role -