contact centre agents

7 days ago

Johannesburg, Gauteng, South Africa skills excel training institute Full time R150 000 - R250 000 per year

We are searching for contact Centre agents to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. They will handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. No experience required- training will be provided

key responsibilities

  • Answer incoming calls and respond to customer's emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources

Skills and attributes

  • Attention to Detail
  • Positive Attitude
  • Time Management
  • Interpersonal Skills

Contact Via WhatsApp

Job Type: Permanent

Work Location: In person

Job Type: Permanent

Work Location: In person

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