Membership & Onboarding Community Coordinator

1 week ago

Cape Town, Western Cape, South Africa Remote Choice Full time R120 000 - R180 000 per year

Membership & Onboarding Community Coordinator Our client is seeking a proactive, organised, and relationship -driven Community Manager to join their team. This is an exciting full -time position with responsibility for managing membership operations, supporting events and campaigns, and helping maintain the consistent voice and brand image. As the Community Manager, you will play a central role in member engagement (membership renewals), content, and communications delivery, and the smooth running of activities across digital channels and events. Key Responsibilities ​ Member Growth & Engagement ● Drive recruitment, onboarding, and renewal of members while ensuring accurate collection of membership fees and high member satisfaction. ● Serve as the main point of contact for day -to -day member enquiries, providing timely support and guidance. ● Proactively reach out to members each week to maintain engagement and build strong relationships. ● Maintain and continuously update the membership database. ● Build and nurture relationships with existing members, prospects, and industry stakeholders to expand and strengthen the community. Operations & Communications ● Monitor engagement feedback and produce regular reports on member satisfaction and activity. ● Plan, coordinate, and deliver social media and communication campaigns to promote webinars, thought -leadership content, and in -person events. ● Manage the organisation's presence and content on LinkedIn and Twitter. ● Support the organisation and execution of events, including taking minutes and tracking attendance during board meetings and member sessions. Experience Required ● Demonstrated experience as a Community Manager, Customer Success Manager, Account Manager, or in a sales or membership -based role. ● Proven track record of launching and managing community engagement initiatives (e.g., webinar coordination, event project management, newsletter creation). Key Skills & Competencies ● Exceptional attention to detail with the ability to prioritise and multitask effectively. ● Strong capability in identifying and tracking relevant community engagement metrics (e.g., repeat event attendance). ● Excellent verbal and written communication skills. ● Practical experience managing social media platforms for business use. ● Solid understanding of digital marketing principles and channels. ● Technical comfort with: ○ WordPress (website management) ○ Membership management tools ○ Event management and payment platforms ○ Social media platforms (LinkedIn, Twitter) Qualifications ● Bachelor's degree in Marketing or a related field (or equivalent experience).

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