Memberships Administrator

5 days ago

Cape Town, Western Cape, South Africa REMAX Southern Africa Full time R250 000 - R400 000 per year

Company Description

REMAX Southern Africa is the largest real estate organization in Southern Africa, with over 160 offices and 3,400 estate agents across the region. REMAX Southern Africa is the headquarters and franchisor of the REMAX trademark in the southern region of Africa. With the brand continuing to grow, the Memberships & Legal team is looking for an administrator to join the team. The office is located in Tokai, Cape Town.

Role Description

This is a full-time, hybrid position for the Memberships Administrator, based in Cape Town. The Memberships Administrator will provide administrative, legal and operational support to the Memberships Coordinator in managing the company's memberships portfolio. This role ensures that membership data, fica & compliance documents, franchise agreements and processes are handled accurately and timeously while maintaining high standards of service to offices and agents.

Key Responsibilities

Membership Administration

  • Assist with the acceptance process for new members, reactivations, transfers, terminations, and roster updates.
  • Support the preparation and maintenance of membership-related documentation.
  • Track and follow up on membership fee payments under the guidance of the Memberships Coordinator.
  • Update and maintain member information across systems (Billing, Google Maps, States Portal).

Reporting & Statistics

  • Assist in compiling weekly and monthly membership statistics and reports.
  • Help prepare information for compliance submissions and audits.

Franchise & Contract Support

  • Provide administrative support in preparing new and renewal franchise agreements.
  • Assist in collecting supporting documentation from offices.
  • Support the updating and filing of franchise-related records.

General Administration & Support

  • Manage routine correspondence with offices regarding membership queries.
  • Maintain accurate filing and recordkeeping of membership contracts and changes.
  • Provide general administrative assistance to the Memberships Coordinator.
  • Perform any other membership-related duties as assigned.

Qualifications

  • Matric (Grade 12) required; relevant diploma/degree in Administration or related field advantageous.
  • 3-5 years of administrative or office support experience (preferably in a membership, legal or operations environment).

Skills & Competencies

  • Exposure to working with contracts or membership records will be an advantage.
  • Good communication skills for interacting with stakeholders at various levels
  • High attention to detail and ability to maintain confidentiality
  • Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint).
  • Experience with databases or CRM systems (advantageous).
  • A proactive, service-oriented approach.

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