Membership Consultant Application

1 week ago

Cape Town, Western Cape, South Africa fed6d4ad-36ee-4fa8-9088-2e23d2160c6b Full time R60 000 - R120 000 per year

Company Description

Ubuntu Labour Support is dedicated to ensuring fairness and dignity for all workers, regardless of nationality or documentation status. The organization provides assistance to South African citizens, undocumented workers, and foreign nationals in accessing justice and obtaining fair treatment within the workplace. Ubuntu Labour Support is committed to fostering equitable labor practices and supporting the rights of individuals in the workforce.

We are now expanding our team and looking for a driven, confident and people-focused individual to assist with admin, client communication, and membership sales.

Position Overview

The Admin & Membership Consultant will play a key role in helping workers connect with our services.

You will handle day-to-day administrative tasks, call and follow up with potential members, confirm bookings for consultations, and help grow our membership base through excellent customer service.

Key Responsibilities

Administrative Duties

Respond to client messages via WhatsApp, phone, and email.

Capture client details accurately in our system.

Manage and confirm consultation bookings with ULS consultants.

Keep daily and weekly reports of calls, bookings, and sign-ups.

Membership Sales

Contact potential leads (provided by ULS or self-generated).

Explain membership plans and benefits (R49 individual, R79 household).

Guide clients through the sign-up process via WhatsApp or phone.

Follow up with interested clients to close sales.

Customer Service

Provide basic information about CCMA, UIF, and workplace disputes.

Build trust with workers and ensure a positive client experience.

Escalate complex cases to the National Sales Manager or Consultants.

Skills & Competencies

Strong communication and people skills

Excellent phone etiquette and confidence in speaking to clients

Basic admin and computer/WhatsApp skills

Reliable, self-motivated, and target-driven

Requirements

Smartphone with WhatsApp and internet access

Must be fluent in English (plus isiXhosa or Setswana preferred)

Available for flexible working hours

Must be passionate about helping workers

Earnings

Commission-Based Only (No Basic Salary):

Earn a set commission per membership signup. Make R5000pm very easy.

Additional bonuses for reaching monthly sales targets and confirmed bookings.

Opportunity for promotion to full-time or team leader position as ULS grows.

Why Join Ubuntu Labour Support?

Be part of a purpose-driven team helping real workers.

Work flexible hours from home or in your community.

Earn unlimited commission based on your effort and results.

Training, scripts, and support provided.

How to Apply

Send your CV or voice note introduction to:

WhatsApp:

  • Use the subject: "Membership Consultant Application"

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