Customer Success Manager

2 weeks ago

Johannesburg, Gauteng, South Africa 3. Not on Website Full time £1 000 - £1 400

Full-Time | Remote | High-Responsibility Role

Biospan is a premium private chef & nutrition service operating across the UK, Europe, Dubai, the U.S, and Canada. We place private chefs into high-performance households and manage the full lifecycle of client nutrition, food quality, and service delivery.

We're expanding — and we're hiring a Client Success Manager based in South Africa to own the post-sale client journey, manage communication, and ensure every household receives a seamless, high-quality service.

This is a structured, communication-heavy, high-responsibility position suited to someone who:

  • Handles demanding households calmly

  • Communicates clearly and confidently

  • Likes fast-paced, organised work

  • Can manage multiple clients, chefs, and moving parts at once

  • Thrives with coordination and communication

  • Wants long-term progression into senior operations


The Role

You will work alongside our Nutrition & Chef Manager, Operations, and Founders to:

  • Run full end-to-end onboarding for new clients

  • Manage daily client communication via WhatsApp, email, and phone

  • Coordinate with recruitment, practitioners, chefs, menu designers, and billing to keep each client's service running smoothly

  • Handle client admin, preferences, tolerance changes, and service updates

  • Predict and resolve service issues before they escalate

  • Keep CRM notes and internal tools updated and accurate

  • Ensure clients always know what's happening and what comes next

  • Maintain strong relationships with active clients

  • Monitor service consistency, chef performance, and menu quality

  • Ensure clients are on track with their nutrition and service goals

  • Maintain a calm, premium tone with high-end households

  • Protect retention through proactive, clear communication


Ideal Candidate

We're looking for someone who is:

  • Articulate, confident, and calm under pressure

  • Strong with written and verbal English

  • Comfortable dealing with high-net-worth households

  • Skilled in WhatsApp communication (text + voice)

  • Organised, detail-driven, and consistent

  • Good at expectation-setting and holding boundaries

  • Able to coordinate chefs, clients, and internal teams without dropping details

  • Comfortable managing multiple time zones (UK, EU, UAE, U.S East Coast)

  • Quick to learn systems, SOPs, and workflows

Experience in:

  • Client success

  • Concierge

  • Health and nutrition

  • Hospitality guest relations

  • Wellness or fitness coaching

  • Account management

  • High-end customer service

…is a strong advantage.


Compensation

Expected Earnings: R20k – R32k+ per month
Base Salary: £1,000 – £1,400 per month (paid in GBP, converted locally)
Growth Path: Senior Client Success → Operations Manager


Working Hours

Full-time remote position.You will work South Africa daytime hours with required overlap into: UK & Europe, Dubai,U.S East Coast.

You may be required occasionally to work later hours during peak periods and support West Cost clients in America.


Why Join Biospan?

  • Work directly with UK, EU, U.S & Dubai clients

  • Be part of a high-performance health and nutrition company

  • Join a fast-moving team with strong systems

  • Clear progression into senior operations

  • Learn the private chef and nutrition industry

  • Work closely with founders and the nutrition team

We're not hiring a generic support agent — we want a sharp, organised operator who can handle premium households and keep the service on track.


How to Apply

Submit your CV and cover letter through the application form below.

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