Customer Success Manager

4 days ago

Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R1 000 000 - R3 000 000 per year


Key Responsibilities:
  • Build and maintain client relationships, fostering collaboration and flawless execution of plans.
  • Develop and implement strategic media plans based on client direction and media research.
  • Synthesize information effectively to guide campaign development and execution.
  • Understand client products/services and communicate key points to external parties while solving problems.
  • Maintain rapport with internal and external teams, partner agencies and clients and be able to apply a collaborative and solutions oriented approach.
  • Innovate and recommend media solutions, ensuring client satisfaction and delivering results.
  • Manage and train team members, conducting performance reviews and staff training.
  • Ability to analyse, understand and interpret data to inform upcoming campaigns and draw decisive action points from.
  • Set accurate revenue targets and projections while sharing campaign results and learnings.
  • Demonstrate expertise in the media landscape, producing sound strategies and proactive proposals.
Requirements:
  • 5+ years of experience in a similar role.
  • Excellent written, verbal, and presentation skills.
  • Strong relationship-building abilities with internal and external stakeholders.
  • Persuasive communication of strategies, rationale, and ideas.
  • Negotiation skills and the ability to filter relevant information.
  • Analytical mindset and attention to detail.
  • Understanding of business processes and key stakeholders as well as client process flows.
  • Identify and declutter clients measurables to ensure that key performance indicators that describe their success are achieved.
  • Proven ability to develop post-campaign analysis reports and monitor ROAS.
  • Comprehensive understanding of the customer journey and ability to provide status feedback.
  • Proficiency in platforms such as Google Analytics, Tag Manager, and Meta Business Suite.
  • Ability to apply an omnichannel mindset to cohesively integrate with client
  • Comprehensive understanding of CRM systems
  • Understanding of pixels and tracking solutions.
  • Ability to accurately quantify and measure campaign performance.
  • Demonstrated expertise in utilising data-driven insights to optimise paid media campaigns.
  • Proficient in leveraging analytics tools to conduct thorough audience segmentation and targeting.
  • Strong understanding of A/B testing methodologies and the ability to analyse and interpret test results.
  • Proven track record of effectively managing budgets and allocating resources to maximize ROI.
  • Experience in conducting competitive analysis and staying up-to-date with industry trends and best practices.
  • Proficiency in data visualisation techniques and tools to effectively communicate campaign performance to stakeholders.
  • Ability to identify and implement advanced tracking and attribution models to accurately measure campaign effectiveness.
  • Skilled in utilizing statistical analysis to identify patterns, trends, and opportunities for campaign optimization.
  • Proficient in creating and interpreting dashboards and reports that provide actionable insights for campaign performance improvement.
  • Understanding of the impact of different media channels on customer behavior and the ability to develop integrated strategies accordingly.
  • Strong problem-solving skills with the ability to identify issues and propose data-driven solutions.
  • Familiarity with audience research tools and the ability to leverage consumer insights to inform campaign targeting and messaging.
  • Knowledge of marketing automation platforms and the ability to integrate paid media efforts within broader marketing campaigns.
  • Experience in collaborating with cross-functional teams, such as creative, content, and web development, to ensure cohesive and integrated marketing initiatives.
  • Proven ability to work in a fast-paced environment and manage multiple campaigns simultaneously while meeting deadlines.

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