BI & CRM Operations Analyst

1 week ago

Cape Town, Western Cape, South Africa Execo Full time R500 000 - R750 000 per year
Job Description
You're the translator everyone relies on. You're the one who truly understands how data flows from a lead clicking "submit" in HubSpot to a "Closed-Won" opportunity in Salesforce and, finally, to the CEO's dashboard in Looker Studio.

You know the "dashboard looks wrong" because the data behind it is wrong. You're fluent in GTM operations, but you're ready for a new challenge. You don't just want to manage the tech stack; you want to innovate on it.

This isn't a typical operations role. This is your chance to become truly "bilingual"-fluent in GTM strategy and the AI-driven data systems that will power our future.

Summary of Role

As our Business Intelligence & CRM Operations Analyst, you are the central nervous system for our global go-to-market (GTM) team.

Your mission is to build a reliable, scalable, and truthful data ecosystem. You won't just be responding to tickets; you'll be architecting the integrations and data models that allow our global leadership to make critical decisions. You'll collaborate across continents to build the "single source of truth" that defines our success and accelerates our growth.

Your Impact & What You'll Do
  • Architect & Maintain the data pipelines connecting our GTM stack (Salesforce, HubSpot, etc.) using modern integration tools (like Make, Zapier, or Workato).
  • Serve as the "Data Detective." When a report doesn't match reality, you'll be the one to dig into the APIs, query the data warehouse (BigQuery), and find the answer.
  • Transform Business Questions into Answers. You'll translate "what the business wants to know" into the data structure needed to answer it, building clean and insightful dashboards in Google Looker Studio.
  • Drive Global Efficiency by automating key marketing and sales processes, ensuring clean data capture at every step of the customer lifecycle.
  • Become "AI-Ready." You will be the key partner in preparing our rich GTM data for the AI and predictive modeling projects that will define our next chapter of growth.
Why You'll Thrive at Execo

We're looking for your expertise, not a checklist of keywords. You'll thrive here if you:
  • See CRMs as the "Source of Truth." You are fluent in HubSpot or Salesforce (ideally both). You don't just see fields and objects; you see the story of the customer lifecycle, campaign influence, and field logic.
  • Love Building Bridges, Not Just Islands. You're an expert with integration tools (Make, Zapier, Workato, n8n, etc.). You understand that data is useless if it's trapped in a silo, and you have hands-on experience building custom integrations to move it.
  • Believe BI Tools are Only as Good as Their Data. You know your way around BI platforms (especially Google Looker Studio), but more importantly, you know how to build the clean data pipelines they depend on.
  • Are a Curious Data Detective. When a report breaks, you don't just blame the dashboard. You have the skills to investigate, using your knowledge of SQL (or BigQuery) and API fundamentals (like understanding endpoints and JSON responses) to debug the problem at its source.

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