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Information Technology Administrator
2 weeks ago
Job Description
Perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. Maintain & Develop Company standards and best practices.
Job Responsibilities
- Perform Remote Standards and Alignment Reviews.
- Maintain, update, and phase out assigned Clients Standards templates as technology or a Client environment changes.
- Develop and maintain technical knowledge of assigned Clients' environments.
- Conduct thorough checking, updating and accuracy of Clients' information and documentation.
- Be responsible for upholding best practices, and reporting recommendations to the vCIO.
- Identify Client technical risk and collaborate with internal teams appropriately.
- Develop both technical and business acumen relating to Client sites
- Proactively maintain and improve Clients' infrastructure remotely.
- Review project results for thoroughness, outcomes, documentation, and quality of execution
- Maintain strong client relationships.
- Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry
- Maintaining and keeping all assigned client documentation in order.
- Assist in the training, mentoring and development of staff.
- Perform general office duties as required remotely.
- Liaise with, manage, and advise Clients, other consultants, and contractors and attend meetings as required.
- Perform other appropriate duties and responsibilities as assigned by the Alignment Team Manager.
- Adopt continuous learning and improvement processes in all aspects of the position.
- Implement, participate in, and promote Company Policies and Procedures.
Job Qualifications
Technical Qualifications:
- 3 years plus previous experience in IT administration and/or technical support experience, or equivalent.
- Knowledge of IT and telecommunications infrastructure, hardware and software applications.
- Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.
- Demonstrated experience with web and internet technologies.
- Tertiary qualifications in Computer Science/Information Technology, or equivalent.
Core Competencies & Soft Skills:
- Strong communication (written and verbal) and interpersonal skills.
- High level organizational, coordination and prioritization skills.
- Strong problem-solving skills and ability to learn new technologies.
- Show initiative when undertaking tasks.
- Able to work well both within a team environment and autonomously.
- Good task management and multi-tasking skills.
- High degree of confidentiality.
- High degree of punctuality.
- Ability to take, interpret and follow instructions.
- Client service orientation.
- Ability to work with staff at all levels of the Company.
- Committed towards undertaking duties efficiently with a strong attention to detail.
- Professional personal presentation.
- Awareness of and ability to work in accordance with Company Policies and Procedures.
Job KPI's
- Utilization in/out department
- Number of completed client assessments
- Number of findings created
- Alignment tickets completed
- Documentation tickets completed
- Security remediation tickets completed
Job Requirements
- A home office set up that meets the following:
- Computer: A working computer with a minimum of 8GB RAM and one of the following:
- Windows 11 with an Intel i5 or i7 (8th generation or newer), or
- AMD Ryzen 5 or series or newer), or
- macOS 12 or newer.
- Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
- Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
- Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
- Webcam: An HD webcam for video calls.
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
- A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
- Excellent command of the English language both spoken and written
- Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
- Able to pass our online behavior and cognitive assessments.
- Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
- Able to provide NBI Clearance (for PH applicants).
Compensation:
Pay rate starts at
$13.51/hr
and vary by experience and location.
Benefits:
- Comprehensive Health Plans / HMO (Employee & Dependent/s)
- Life Insurance
- Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Night Shift Bonus
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification