Information Technology Support Engineer

8 hours ago

Johannesburg, Gauteng, South Africa VAT IT Full time

Job Title:
IT Support Engineer

Location:
In-Office

Working Hours: 7am – 4pm or 9am – 6pm (On Rotation)

Job Type:
Full-time

Job Overview:

We are looking for an experienced
IT Support Engineer
to provide technical support to end-users, focusing on Microsoft 365 environments, system troubleshooting, and ticket resolution. The ideal candidate will have 3+ years of experience in IT support and expertise in delivering technical assistance via ticketing systems and remote support tools.

Key Responsibilities:

  • Provide first and second-level IT support to end-users via phone, email, and remote support tools.
  • Troubleshoot and resolve technical issues related to Microsoft 365 applications (Outlook, SharePoint, Teams, OneDrive, etc.).
  • Manage and resolve incidents using the company's ticketing system (such as Jira), ensuring timely updates and closure of tickets.
  • Assist with the installation, configuration, and troubleshooting of hardware and software remotely.
  • Perform user administration tasks in Microsoft 365 (user creation, permissions, license assignments).
  • Assist in the management of email and communication systems, such as Exchange Online and Teams.
  • Escalate unresolved issues to higher-level support teams or specialized engineers when necessary.
  • Monitor and maintain IT documentation for recurring issues, solutions, and processes.
  • Ensure high levels of customer satisfaction through effective and timely resolution of incidents.
  • Contribute to team collaboration to improve support processes and services.
  • Inventory management, regular audit of stock, and hardware receiving.
  • Assistance on IT projects throughout the year and leading a project

Skills and Experience Required:

  • 3+ years of experience
    in an IT support or helpdesk role preferred.
  • Strong knowledge of Microsoft 365
    , including administration and troubleshooting of Teams, Outlook, OneDrive, and SharePoint.
  • Experience with remote desktop tools such as
    TeamViewer
    or
    Remote Desktop Protocol (RDP)
    .
  • Proficiency in working with
    ticketing systems
    .
  • Familiarity with
    Active Directory
    and user management tasks.
  • Basic understanding of networking concepts (DNS, DHCP, TCP/IP).
  • Strong problem-solving skills and attention to detail.
  • Excellent communication skills with the ability to explain technical issues to non-technical users.
  • Ability to work independently and manage multiple tasks in a fast-paced environment.
  • Strong person-to-person interactions

Preferred Qualifications:

  • Certifications such as
    Microsoft 365 Certified: Fundamentals
    ,
    CompTIA A+
    , or
    ITIL Foundation
    .

Familiarity with
IT service management (ITSM)
practices.

  • Information Technology Administrator

    2 weeks ago

    Johannesburg, Gauteng, South Africa Mitakyo ICT Solutions (Pty) Ltd Full time R90 000 - R120 000 per year

    Company DescriptionMitakyo ICT Solutions (Pty) Ltd in Johannesburg is a one-stop IT service provider offering tailored solutions for hardware, software, and support needs. Specializing in Servers, Networks, Printing, Telephony, IT Support, and Cloud Services, we ensure comprehensive IT solutions for our clients.Role DescriptionThis is a full-time on-site...

  • Information Business Technology

    1 week ago

    Johannesburg, Gauteng, South Africa AfriBridge Full time R1 200 000 - R2 400 000 per year

    Johannesburg| Full-timeWe're hiring - Information Business Technology Managerto lead our national IT function and drive technology-enabled transformation across our operations.This senior leadership role is perfect for someone who thrives in a fast-paced, multi-client environment and wants to build a high-performing technology function that supports...

  • Chief Technology logy Information

    2 weeks ago

    Johannesburg, Gauteng, South Africa MTN Full time R600 000 - R1 200 000 per year

    Mission/ Core purpose of the JobThe Chief Technology Officer is responsible for:Network Engineering, Planning, Development, Testing, Optimization and level 2 support for MTNSAIssuing engineering guide lines for the design, development and implementation of the MTNSA's Radio and Fixed Access, Core Network, IP&Transport, OSS, Mediation and Service...

  • Information Technology Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Eskom Holdings SOC Ltd Full time R150 000 - R600 000 per year

    Company DescriptionEskom Holdings SOC Ltd generates, transports, and distributes about 95% of South Africa's electricity, covering 60% of the total electricity consumed on the African continent. As one of the largest power utilities in the world, Eskom ranks eleventh in generating capacity and ninth in sales, with the world's largest dry-cooling power...

  • Chief Technology logy Information

    1 week ago

    Johannesburg, Gauteng, South Africa MTN Full time R1 200 000 - R2 400 000 per year

    DescriptionMission/ Core purpose of the JobThe Chief Technology Officer is responsible for:Network Engineering, Planning, Development, Testing, Optimization and level 2 support for MTNSAIssuing engineering guide lines for the design, development and implementation of the MTNSA's Radio and Fixed Access, Core Network, IP&Transport, OSS, Mediation and Service...

  • Technology Roadmap Engineer

    7 hours ago

    Johannesburg, Gauteng, South Africa Anglo American Full time R900 000 - R1 200 000 per year

    Company DescriptionWe have an exciting opportunity for aTechnology Roadmap Engineer.The purpose of this role is to Develop and oversee the implementation of a technology roadmap specific to the mining operations.We're the best in the industry.You'll make us better.Guided by our purpose and our values, we enable both high performance and purposeful action as...

  • Head of Information Technology

    4 days ago

    Johannesburg, Gauteng, South Africa Baard and Partners Full time R1 000 000 - R1 200 000 per year

    Job Description Head of Information TechnologyAn exciting opportunity exists for an experienced leader and specialist to take up the role of Head of Information Technology for a large ICT and Business Solutions firm. The role is based at their head office in Gauteng and is both strategic and operational. For applications and enquiries email Min...

  • Information Technology Project Manager

    7 hours ago

    Johannesburg, Gauteng, South Africa E-Centive Full time R600 000 - R1 200 000 per year

    Company DescriptionWe are a South African technology group specialising in automated incentive management and performance enablement solutions for the retail industry. Operating within an ISO 27001-certified environment, we remain committed to building scalable, secure and intelligent systems that transform how the retail industry manages incentives, tracks...

  • Support Engineer

    1 week ago

    Johannesburg, Gauteng, South Africa Imagine Communications Full time R150 000 - R234 000 per year

    Every day, Imagine Communications is delivering billions of media moments all over the world — anywhere, anytime and on any device. Imagine Communications delivers innovative, end-to-end media software and networking solutions to over 3,000 customers in more than 185 countries, including the top broadcast facilities and the most technologically advanced...

  • Customer Support Engineer

    6 days ago

    Johannesburg, Gauteng, South Africa InfyStrat Full time R250 000 - R500 000 per year

    InfyStrat is seeking a dedicated Customer Support Engineer to join our customer success team. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively. You will work closely with customers to diagnose problems, implement solutions, and provide guidance on...