Executive-Customer Care Voice-Inbound

4 days ago

South Africa EXL Full time R120 000 - R240 000 per year
Description

Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us. 



Responsibilities

Key Responsibilities  

Responsibilities are not limited to the enclosed  

Receive inbound calls from policyholders in a contact centre environment. 

Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments. 

Accurately interpret and verify billing transactions. 

Respond to simple as well as complex billing inquiries from policyholders. 

Provide policyholders with technical support on the client systems. 

Follow up with policyholders on outstanding items in a timely manner. 

Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program. 

Perform other duties as needed. 

Increase customer retention, loyalty and build a credible reputation  

Comprehend and adhere to the company and department standards, policies and procedures  

Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards  

Deliver a quality service to all customers and third parties to ensure customer and client satisfaction  

Some post High School education preferred 

Excellent telephone etiquette and service delivery skills 

Strong communication skills and effective listening abilities 

Effective organizational and time-management techniques 

Qualifications

 Minimum Requirements:  

Grade 12 (Mandatory) 

6+ months consecutive customer service experience 

Soft skills & Telecommunications Experience (Advantageous)  

Computer Literacy (MS Office, Social Media, Online, Navigation)  

Good articulation of the English language (Spoken and Written)  

Some post High School education preferred 

Excellent telephone etiquette and service delivery skills 

Strong communication skills and effective listening abilities 

Effective organizational and time-management techniques 

Exhibit patience and a positive outlook when working with policyholders 

Contribute to an environment of accountability, collaboration and teamwork 

Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.) 

Able to commit to the entirety of the training program and work within a structured operation environment. 

"In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets"


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