Executives-Customer Care Voice-Inbound

7 days ago

South Africa EXL Full time R100 000 - R150 000 per year
Description

Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. 



Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. 



Running through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that matter for our customers seamlessly. 



Accurate data entry into systems and maintaining thorough records. 



Identifying issues and potential issues for customers and escalating, as appropriate, to the relevant team i.e. incident management. 



Identifying opportunities for process and service improvements and discussing these openly with your manager. 



Responsibilities

Experience making outbound calls or handling calls for UK clients 

Proficient level of written and spoken English 

Active listening skills 

Assertive, empathetic, professional & courteous 

Ability to empathize with the customer 

Prioritizing customer needs 

Good problem solving, reasoning and analytical skills 



Qualifications

A Citizen  

Grade 12 (Mandatory) 

6+ months call centre experience  

6+ months collections experience 

Computer Literacy (MS Office, Excel, Social Media, Online, Navigation)  

Good articulation of the English language (Spoken and Written)  

As part of client-specific requirements, you may be subject to mandatory drug testing, either during onboarding  or at any point during your employment at EXL.    

"In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets"


  • Executives-Customer Care Voice-Inbound

    4 days ago

    South Africa EXL Full time R104 000 - R208 000 per year

    DescriptionIn this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of...

  • Executives-Customer Care Voice-Inbound

    7 days ago

    South Africa EXL Full time R150 000 - R250 000 per year

    DescriptionWe pride ourselves on fantastic customer satisfaction and quality of service, so attention to detail when following processes is important. We want people who can both empathise with and engage customers, listening to their issues and helping to resolve their query, whilst looking to increase customer satisfaction, reduce customer complaints by...

  • Executive-Customer Care Voice-Inbound

    3 days ago

    South Africa EXL Full time R120 000 - R240 000 per year

    Description Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us.  Responsibilities Key...

  • Senior Executive-Customer Care Voice-Inbound

    4 days ago

    South Africa EXL Full time R200 000 - R250 000 per year

    DescriptionReceive inbound calls from policyholders in a contact center environment.Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments.Accurately interpret and verify billing transactions.Respond to simple as well as complex billing inquiries from policyholders.Provide policyholders with...

  • Coordinator-Customer Care Voice-Inbound

    4 days ago

    South Africa EXL Full time R120 000 - R180 000 per year

    DescriptionJoin our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational...

  • Inbound Logistics Scheduling and Execution

    2 days ago

    Centurion, South Africa Edge Executive Search Group Full time

    Logistics Manager (SKD) | Johannesburg | Permanent Take ownership of inbound logistics for a busy automotive plant and play a key role in keeping production running smoothly. This role is ideal for a hands-on logistics professional who is comfortable balancing suppliers, systems, quality metrics, and tight timelines. As Logistics Manager (SKD), you will...

  • Senior - Customer Experience Consultant-Customer Care Voice-Customer Experience

    1 week ago

    South Africa EXL Full time R400 000 - R800 000 per year

    DescriptionHighly experienced Customer Experience (CX) Design Manager to lead and shape our customer experience strategy. In this role, you manage a team of CX designers and work closely with senior stakeholders to develop and execute strategies that enhance customer satisfaction and drive business success. You be responsible for overseeing the design and...

  • Coordinator-Voice-Customer Service

    4 days ago

    South Africa EXL Full time R120 000 - R180 000 per year

    DescriptionJoin our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational...

  • Inbound & Outbound Planner

    2 days ago

    Durban, South Africa Manuchar SA Full time

    Job Advertisement: Inbound & Outbound Planner Location: 265 Sydney Road, Congela, Durban, 4001Department: Operations & CommercialReports to: Operations & Commercial Department Heads About the Role Are you a logistics professional with a passion for precision and coordination? Manuchar SA is seeking an Inbound & Outbound Planner to join our dynamic team. This...

  • Customer Care Call Center Consultant

    1 week ago

    Johannesburg South, South Africa Skills Excel Training Institute Full time

    We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers Key roles - Manage large amounts of inbound and outbound calls in a timely manner - Overseeing a team of junior customer service representatives who with supervision from the customer care representative help to bring...