Senior Executive-Customer Care Voice-Inbound

DescriptionIn this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of...

DescriptionWe pride ourselves on fantastic customer satisfaction and quality of service, so attention to detail when following processes is important. We want people who can both empathise with and engage customers, listening to their issues and helping to resolve their query, whilst looking to increase customer satisfaction, reduce customer complaints by...

Description Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us.  Responsibilities Key...

DescriptionThis opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. This opportunity will help with supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines.You will be required to be flexible regarding shift times for this...

DescriptionJoin our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational...

DescriptionPromote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption.  Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary.  Running through basic diagnostics to better understand the root cause of any issues...

Logistics Manager (SKD) | Johannesburg | Permanent Take ownership of inbound logistics for a busy automotive plant and play a key role in keeping production running smoothly. This role is ideal for a hands-on logistics professional who is comfortable balancing suppliers, systems, quality metrics, and tight timelines. As Logistics Manager (SKD), you will...

DescriptionHighly experienced Customer Experience (CX) Design Manager to lead and shape our customer experience strategy. In this role, you manage a team of CX designers and work closely with senior stakeholders to develop and execute strategies that enhance customer satisfaction and drive business success. You be responsible for overseeing the design and...

Our client, a leader in the travel and Tourism industry is URGENTLY seeking an experienced Senior Inbound Consultant to join their team based in Durban. MINIMUM REQUIREMENTS Grade 12 3–5 years’ experience in inbound consulting within a DMC or tour operating environment. Strong working knowledge of Tourplan (a plus). Comprehensive understanding of...

DescriptionJoin our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational...