Coordinator-Customer Care Voice-Inbound

DescriptionIn this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of...

DescriptionWe pride ourselves on fantastic customer satisfaction and quality of service, so attention to detail when following processes is important. We want people who can both empathise with and engage customers, listening to their issues and helping to resolve their query, whilst looking to increase customer satisfaction, reduce customer complaints by...

Description Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us.  Responsibilities Key...

DescriptionReceive inbound calls from policyholders in a contact center environment.Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments.Accurately interpret and verify billing transactions.Respond to simple as well as complex billing inquiries from policyholders.Provide policyholders with...

DescriptionPromote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption.  Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary.  Running through basic diagnostics to better understand the root cause of any issues...

DescriptionJoin our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational...

Job Advertisement: Inbound & Outbound Planner Location: 265 Sydney Road, Congela, Durban, 4001Department: Operations & CommercialReports to: Operations & Commercial Department Heads About the Role Are you a logistics professional with a passion for precision and coordination? Manuchar SA is seeking an Inbound & Outbound Planner to join our dynamic team. This...

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.We are currently seeking a...

About us Born in a cloud-native era where software is at the centre of business, ng-voice has licensed source code and collaboration in its DNA. Committed to building the next G of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions and making them...

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers Key roles - Manage large amounts of inbound and outbound calls in a timely manner - Overseeing a team of junior customer service representatives who with supervision from the customer care representative help to bring...