Customer Care Call Center Consultant

1 week ago


Johannesburg South, South Africa Skills Excel Training Institute Full time

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers

Key roles
- Manage large amounts of inbound and outbound calls in a timely manner
- Overseeing a team of junior customer service representatives who with supervision from the customer care representative help to bring solutions to customer problems
- Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints
- Handling customer complaints by providing appropriate solutions and alternatives, and then following up to ensure resolution
- Assistance with the placement of orders, refunds, or exchanges
- Cooperation with the customer care manager to ascertain proper customer service is being delivered
- Answering incoming calls regarding service questions, product problems, billing issues, and general client concerns

no experience needed.

WhatsApp. 0834348930

**Job Type**: Permanent

**Education**:

- High School (matric) (preferred)

Work Location: In person



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