Hotel Manager

5 days ago

Stellenbosch, Western Cape, South Africa Circastaff Full time R1 000 000 - R3 000 000 per year
Our Client is looking for a Hotel Manager to join their team

Location: Stellenbosch

Position Overview
  • The Hotel Manager is responsible for ensuring the delivery of world-class service to all guests by overseeing and directing hotel operations and teams. This role requires a strong leader capable of managing operations efficiently, upholding high service standards, and maintaining an impeccable guest experience.
  • The ideal candidate demonstrates exceptional managerial skills, a deep commitment to customer service, and the ability to foster a positive and engaging environment for both guests and employees.
Main Responsibilities
  • Ensure consistent delivery of world-class service across all areas of the hotel, as measured by guest feedback and online reputation metrics.
  • Collaborate with all departments to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented.
  • Conduct daily inspections of public areas, rooms, and guest facilities to uphold the highest standards of cleanliness and guest experience.
  • Oversee the entire guest journey—from arrival to departure—ensuring continuous improvement across all touchpoints.
  • Liaise daily with the Maintenance Department to address urgent issues promptly and ensure adherence to project timelines.
  • Partner with the Management Team to maintain complete and effective documentation of all guest-related policies, procedures, and standards.
  • Maintain full oversight of arrivals, departures, and special requests, ensuring seamless coordination between departments to meet service expectations.
  • Lead weekly forecasting and planning sessions to anticipate guest needs and exceed expectations.
  • Participate in daily, weekly, and monthly meetings to stay informed of all operational developments.
  • Possess in-depth knowledge of Front Office, Housekeeping, and Food & Beverage procedures to provide continuous evaluation, training, and improvement.
  • Support the HR Department in selecting, onboarding, and developing employees who exemplify service excellence and professionalism.
  • Work with Department Leaders to promote continuous development and training of team members.
  • Conduct timely performance evaluations, probation reviews, and feedback sessions according to company standards.
  • Enforce discipline when required, in line with the organizational Code of Conduct.
  • Mentor team members daily by providing guidance, training, and support to ensure optimal performance.
  • Manage relationships with third-party suppliers to ensure exceptional service delivery.
  • Collaborate with Finance and Procurement to prepare and propose the annual budget, ensuring inventory and par stock levels support consistent service quality.
  • Review Management Accounts and booking pre-payments to identify and address potential discrepancies promptly.
Experience and Qualifications
  • Minimum of 5 years' experience in Hotel Management within a 5-star property.
  • Tertiary qualification in Hospitality or Hotel Management.
  • Advanced computer proficiency, including experience with Protel and Microsoft Office.
  • Valid driver's license.
Skills and Attributes
  • Proven ability to operate effectively in a fast-paced and demanding environment.
  • Strong complaint resolution and guest recovery skills.
  • Exceptional organizational and leadership abilities.
  • Excellent written and verbal communication skills.
  • Strategic thinker with a focus on operational innovation and improvement.
  • Sound understanding of budgets, profit and loss management, and forecasting.
  • Demonstrated personal and professional integrity of the highest standard

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