Partner Account Manager

Established in 2001, RSAWEB is South Africa's fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa. We are extremely proud of winning KFM's Best of the Cape Awards: Best ISP in 2021 and 2022 being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer's experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Our Products and Services:

•Fibre-to-the-Home (FTTH)

•Fibre-to-the-Business (FTTB)

•Enterprise connectivity

•Mobile connectivity and data management

•Cloud infrastructure and more

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.

Our values:

•We Build Trust and Ownership

•We Honour & Respect People

•We Cultivate Passion & Creativity

•We Innovate Feverishly

•We Go the Extra Mile

•We Believe in Humility

•We Communicate Openly & Honestly

•We Make it Fun

•We Teach, Grow & Learn

•We Do More, With Less

Where will the successful candidate fit in?

The position is for Partner Account Manager in the RSAWEB Business Channel Sales team based in the Cape Town office. You will work closely with the National Channel Sales Manager.

The successful candidate will focus on acquisition of new partners as well as managing a set of current channel partners. You will be required to:

• Understand the partner's current business model for connectivity, cloud, mobile and infrastructure requirements.
• Contribute to the channel expansion strategy, while ensuring that RSAWEB provide the best products and solutions to transition the partners clients' businesses in an innovative manner.

Objective:

The role is channel focused and responsible for supporting and growing various business-level sales opportunities that are crucial to the success of the organization's channel operations.

The role involves working closely with cross-functional teams, solution and product managers, project managers, and other stakeholders (engineering and finance) to ensure the smooth execution of sales growth, adherence to timelines, and achievement of sales objectives with our partner-owned accounts. The RSAWEB Business Partner Account Manager plays a vital role in driving efficiency and effectiveness within the channel business unit while contributing to the overall success of the organization's sales initiatives.

Key Objectives

Sales Coordination:

Collaborate with National Channel Sales manager and other stakeholders to create detailed sales plans that fit the customer requirements for the best possible service. Ensure sales objectives are well-defined and are clearly stated.

Communication:

Facilitate effective communication between cross-functional teams, various stakeholders, and National Channel Sales Manager. Regularly update deals and leads status, milestones, and potential risks to all relevant parties.

Documentation:

Maintain accurate documentation, including pricing and solution proposals, service schedules, sales plans, meeting minutes, action items, and progress reports. Ensure all documentation adheres to organizational standards.

Quality Assurance:

Collaborate with all teams involved to establish quality assurance processes, ensuring deliverables meet or exceed established standards and customer requirements.

Continuous Improvement:

Work with the National Channel Sales Manager to identify areas for process improvement within the channel department's sales, solution and service management.

Stakeholder Engagement:

Cultivate positive relationships with internal and external stakeholders, keeping them engaged and informed throughout the project lifecycle. Address stakeholder concerns and manage expectations.

Duties:

• Build positive working relationships with channel partners to maximize sales within customer base.
• Manage existing partners and recruit new partners for sales growth.
• Coordinate with partners to identify key sales opportunities to generate revenue.
• Provide and / or arrange product training to partners and inform them about services offered.
• Develop and review sales proposals with partners.
• Develop partner specific sales and marketing plans to increase marketing and selling efforts.
• Manage daily sales activities with partners to achieve revenue objectives.
• Assist in product placement and promotional activities to increase sales.
• Coordinate with partners to develop joint business plan to mutually agree with business objectives.
• Perform business reviews and recommend improvements.
• And any other reasonable task.

Requirements

• Proven experience (typically 4 plus years) in Sales Account management in an ISP and / or IT environment. Channel sales experience preferred.
• Familiarity with sales management methodologies and sales management tools.
• Strong organizational and time management skills with an ability to prioritize tasks and manage multiple accounts concurrently.
• Relevant commercial degree is preferred, but not essential.
• Associated work experience will be advantageous.
• Experience with connectivity solutions, internet hosting, virtualization / cloud technologies, and mobile data solutions.
• Experience with network connectivity services.
• Uncover and create new business opportunities through independent prospecting.
• Strong negotiation skills and the ability to close deals under pressure.
• Solid teamwork and communication skills.
• Ownership – able to take responsibility, troubleshoot problems and work with teams to get results.
• Able to cultivate trust and credibility with peers and maintain strong working relationships.

The perks

• Medical Aid (Discovery)
• Reduced Gap Cover Rates (Turnberry Premier)
• Retirement Annuity Contribution (Allan Gray)
• Medical Insurance (Momentum - Health4Me)
• Discounted Internet Connectivity
• Free Employee Wellness Programme (Lyra)
• Team Buildings
• Exposure to latest industry technologies and standards
• Lastly, a work environment that rivals the very best

If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.

Job Type: Full-time

Education:

• Bachelors (Preferred)

Experience:

• Account Management: 4 years (Preferred)
• ISP: 4 years (Preferred)

Work Location: In person