Team Leader: ICT Service Management
2 weeks ago
Company Description
Mobiliti specialises in Cloud Migration and Management Services, helping businesses transition into the digital era. With a focus on Modernizing IT, Mobiliti aims to enhance performance, reduce costs, and improve operational efficiency through IT Management Services. By leveraging cost analytics, governance policies, and automation, Mobiliti drives transformative change in IT infrastructure.
Role Description
This is a contract role for a Team Leader: ICT Service Management. The Team Leader will be responsible for overseeing telecommunications projects, managing various teams, ensuring service delivery, and maintaining large client relationships. This position is based in the Johannesburg Metropolitan Area with the flexibility for some remote work.
Qualifications
- Must have managed teams in a large Corporate environment
- 5-years Telecommunication industry skills preferable
- 5-years+ Customer Service Management and Service Delivery expertise
- Ensure SLA compliance
- Team Management abilities with complex solutions
- Experience in managing telecom projects and teams with business acumen
- Strong problem-solving and decision-making skills
- Excellent communication and interpersonal skills
- Knowledge of ITIL v.3 or later framework is a must
- Bachelor's degree in IT or related field
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