Senior Manager: Ict Service Delivery

7 days ago

Johannesburg, South Africa University of the Witwatersrand Full time

-Key Responsibilities:
Finance:
-Prepare and manage budget for areas of responsibility, ensuring accurate financial planning and allocation of resources for maintenance, repairs, and ICT improvement projects.-Oversee and monitor project budgets, ensuring projects are completed within the approved budget, scope, and timelines.-Establishment of Contingency Plans to Reduce Financial RiskStrategy and Policy Execution:
-Formulate Action Plans and policies geared towards the execution of University and departmental goals.-Interpret strategic ICT business drivers and requirements to ensure correct alignment of ICT processes.-Set Key Integrated Tactical Plan for the areas of responsibility.Contract Management:
-Procurement of services related to areas of responsibility as per the University’s Procurement Process.-In collaboration with the Procurement Division, initiate and conclude various contract negotiations and evaluations.-Ensure effective management of Service Providers as per (Service Level Agreements) SLA’s.Operations Management:
-Manage the operations of the customer-facing functions from an overall perspective, which includes people, processes, and technology.-Ensure high-quality ICT services are available at all times.-Ensure the provisioning of IT services in accordance with customer requirements.-Establish metrics to measure performance.-Ensure timeous resolution of calls, adhering to quality standards.-Ensure adherence to IT service management practices.-Ensure the availability of competent skills/resources at all times.-Monitor and report on the management of areas of responsibility and applicable IT services.-Develop and maintain service management processes and procedures.Customers/Stakeholders:
-Identify and highlight opportunities for services and process improvements to enhance customer service.-Implement service improvement plans and ensure actions are followed through to completion in a timely manner.Risk and Compliance:
-Assessment of operational risks.-Implementing appropriate risk mitigation plan.-Reporting and responding timeously to governance structures and bodies.-Ensuring compliance with relevant regulations.People Management/Learning and Growth:
-Management of direct reports as per the University’s HR Policies and Processes.-Set out Performance Outputs and Measurements for each direct report.-Effective management of poor or non-performance of staff.-Effective management of Disciplinary Issues as the University’s Disciplinary Code/Code of Conduct, with the help of the HR/ER Office.-Ensures continuous Training and Development of team members.-Ensure continuous improvement in the teams activities and services by taking into account industry standards and benchmarks.**Requirements**:
-Relevant B Degree-Honours Degree (advantageous)-ITIL V4 Foundation Certificate-Cobit Foundation Certificate-Valid Drivers License-Minimum of 7 years experience in an IT environment-With a minimum of 5 years in a management role.Detailed DescriptionJob RequirementsAdditional DetailsHow To Apply- Closing Date: 21 August 2025- **
- Minimum Salary- Maximum Salary- CurrencyAmount of Travel- Work At Home

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