Collections Team Leader

1 week ago

Johannesburg Metropolitan Area, South Africa Trending Talent Solutions Full time R450 000 - R2 700 000 per year

Role Purpose
:

The
Collections Team Leader's
role is to instill and drive exceptional team performance culture by actively inspiring and motivating the team to payment goals. The work environment is fast-paced, and the team leader often moves from one task to another, answering questions, holding meetings, coaching & training collectors, and acting as an encouraging voice.

NB: Please note that this is a NIGHTSHIFT role.

Minimum requirements (Qualifications and Experience):

  • Grade 12/ Matric.
  • Must have a Clear ITC and Criminal Record
  • A Degree/Diploma in any related field will be an added advantage.
  • 5+ years of Collections work experience in a Contact Centre Recoveries.
  • 2+ years Team leader experience in a Collections environment within a BPO/Call Centre
  • Proficiency in MS Office and adept in Google suite.
  • Proven Product knowledge & Systems) competence.
  • Own vehicle is preferred due to International hours and seven-day operation.
  • Must have experience (with the flexibility) in working International shifts from South Africa.

Key Responsibilities:

  • Responsible for supervisory support, coordinating the Collection team, supporting Collection Reps, and ensuring Collection targets ar
  • Take ownership and drive overall performance and manage the end-to-end processes.
  • Ensure efficiency of Collection productivity and hourly performance activities.
  • Report on performance of team members and mission-related goals.
  • Produce reports to gauge output per sales Rep.
  • Improve Collection process insight and adherence through call analysis.
  • Recruit, Train, and Coach the Collection Team.
  • Motivate team members and manage attrition.
  • Monitor Collection Reps' activities on an ongoing basis and take corrective steps where necessary or make incremental improvements.
  • Provide documented individual coaching and feedback sessions to Collection Reps to enable higher conversion ratios.
  • Assist new hires such that they are settled on the floor in the shortest possible time frame.
  • Client Interactions, where required - Daily/Weekly/Monthly.
  • Ensure compliance with internal policies and procedures, external regulations, and information security standards.
  • Collect and provide data required for various audits.
  • Plan and manage performance, skills development, talent, and culture of team in-order to improve innovation, achieve efficiencies and increase competencies.
  • Hold regular team meetings with minutes.

Technical Competencies required:

  • Proven ability to compile and manage data - attention to detail; data integrity management, confidentiality.
  • Report writing using various MS Office apps (i.e.MS Excel, MS Word, and MS PPT).
  • Adept in Google Suite applications (G-Sheets, G-Docs etc).
  • Quality and Coaching.
  • Researching; ability to search, locate, organise, evaluate, and present information.
  • Critically Listening and analysing Collection call recording.
  • Efficiency (e.g. PPH, Utilization,RPC, GDPH).

Published Date: 02 October 2025

Closing Date: 15 October 2025

  • Collections Team Leader

    2 weeks ago

    Johannesburg, South Africa Mobalyz Full time

    Collections Team Leader Location: Midrand, Gauteng, South Africa Join Mobalyz, an innovative leader in the mobility sector, and take your career to new heights. In this role you will guide and motivate a dynamic collections team to effectively manage and recover outstanding premiums, thereby contributing to the sustainability of the organization. Utilize...

  • Collections Team Leader

    2 weeks ago

    Johannesburg, South Africa Sanlam Full time

    Who we are Safrican is a respected life insurer with a footprint in South Africa and a subsidiary in Eswatini. Safrican has over 2 million principle lives covered and more than 7 million lives assured, The Company has grown from strength to strength since 2004. Job Purpose The position of Collections Team Leader is responsible for overseeing the collection...

  • Collections Team Leader

    5 days ago

    Johannesburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - Enables a team of collectors to ensure they achieve quality and productivity targets by leveraging resources and support functions...

  • team leader-collections

    1 week ago

    Johannesburg, Gauteng, South Africa Advtech Full time R900 000 - R1 200 000 per year

    Join Our Team at IIE Rosebank CollegeThe Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 28,000 students nationwide.As we continue to expand and innovate, we invite passionate...

  • Debt Collection Team Leader

    5 days ago

    Johannesburg, South Africa Cartrack Full time

    Job category: Others: IT and Telecommunication Location: Johannesburg Contract: Permanent EE position: No Introduction A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your...

  • Team Leader: Collections

    1 week ago

    Johannesburg, South Africa Nedbank Full time

    **Job Requisition details and Talent Acquisition contact** - REQ: 136159- Role: Team Leader: Collections- Talent Acquisition contact: Lebohang Monate- Advert closing date: 11/10/2024**Area** - 135 Rivonia Road, Sandton**Job Family** - Credit **Career Stream** - Credit Collections **Leadership Pipeline** - Manage Others **Job Purpose** - To utilise...

  • Team Leader

    2 weeks ago

    Johannesburg, South Africa Scorpex Recruitment Full time

    TEAM LEADER X 2 (Municipalities/Government) Understanding Excalibur and strategy Skill set on predictive dialler, campaign building and managing big teams To analyse unsatisfactory items and implement action plans Ensure all deadlines are met Analyse and document for quality assurance To work closely with the team to ensure the team has sufficient phone...

  • Team Leader Collections

    2 days ago

    Johannesburg, South Africa Nedbank Full time

    **Location : 135 Rivonia road** - Career Stream- Credit Collections - Leadership Pipeline- Manage Others **Job Purpose** - To utilise collection processes and systems in order to rehabilitate delinquent accounts thereby minimising financial risk posed to Nedbank through enabling others in order to drive the respective team to optimise collections in order...

  • Jnr Team Leader

    1 week ago

    Johannesburg Metropolitan Area, South Africa BEE123 Full time R450 000 - R900 000 per year

    We're looking for an experienced, motivated Jnr Teamleader to head up our Supplier Facing Services team in the ASM department.If you're passionate about people leadership, data accuracy, and building strong supplier relationships, this is an opportunity to make a real impact.What the role is about:This is a strategic role focused on helping our clients...

  • Collections Agent

    1 week ago

    Johannesburg Metropolitan Area, South Africa Trending Talent Solutions Full time R104 000 - R156 000 per year

    Job Purpose:TheCollection Agentsresponsibility is to contact debtors to collect on outstanding accounts which are in default and arrange payments in a professional and effective manner.NB: Please note that this is a night shift role.Minimum requirements (Qualifications and Experience):Grade 12/Matric.Must be ITC ClearMust have a Clear Criminal Record2+ years...