Temporary Helpdesk Assistant

1 week ago


Centurion, Gauteng, South Africa Pty Full time

Optimi is looking for dedicated and customer-orientated individuals to join the Client Engagement team as Helpdesk Assistants. The ideal candidates should be deadline-driven with strong solution development abilities and excellent communication skills and can analyse and resolve queries.

REQUIREMENTS 

  • Certificate in Client Support or similar.
  • Grade 12 with CAT as a subject or proven ICT experience post school graduation.
  • Computer literacy: MS Suite (Word, Excel).
  • Computer literacy: ZohoDesk or similar advantageous.
  • Fluent in Afrikaans & English (written and verbal) and one other official South African language (will be advantageous).

DUTIES

  • Respond to client queries timeously and effectively.
  • Answer all inbound calls timeously.
  • Provide clients with accurate and concise feedback.
  • Provide step by step assistance.
  • Adhere to client support schedule and break schedule.
  • MiEbooks troubleshooting.
  • Assign tickets where applicable in line with relevant teams, categories and requirements.
  • Remain current with all system information, changes, and updates.
  • Assist colleagues with work overflow.

This position is based in Centurion.

Should you not receive a call from us in 14 days, please consider your application unsuccessful.



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