Human Capital Ops Associate MMH251212-12

Role Purpose

To provide administrative support on the full end-to-end human capital processes and practices which will enable the HC team to meet set deliverables.

Requirements
Qualification

• Bachelor's degree or equivalent qualification in a relevant field such as Human Resources, Industrial Psychology, Behavioural Sciences, or a related discipline.

Knowledge And Skills

• Human Resource Management principles and practices and South African acts (i.e., BCEA, EEA, LRA)
• HR operations skills
• Administrative skills
• Coordination skills
• Customer service skills
• Communication skills (written and verbal)
• Problem solving skills

Experience

• 2 - 3 years of administrative experience within Human Resources/Human Capital function

Duties and Responsibilities

PROCESS

• Collaborate closely with the Human Capital Business Partners (HCBP) to effectively execute sourcing and talent acquisition objectives.
• Conduct interviews exclusively for entry-level roles and oversee the entirety of the end-to-end recruitment administration processes.
• Thoroughly manage all aspects of recruitment administration in strict accordance with the established recruitment processes.
• To coordinate and manage recruitment meetings, interview and assessment scheduling, induction and onboarding processes, including all associated documentation.
• Track and update all recruitment process activities and generate reports in the relevant systems.
• Take charge of the seamless off-boarding processes for employees, encompassing retirement, resignation, or dismissal scenarios, ensuring their successful completion.
• Maintain employee information and documentation meticulously across all relevant systems, ensuring data accuracy, consistently update and upload documents to their appropriate platforms.
• Execute benefit consulting and benefit administration meticulously, adhering to established processes and guidelines.
• Offer proficient administrative support and expert guidance on matters related to employee benefits.
• Ensure timely submission of well-organised employee documentation to payroll, encompassing all employee types, including temporary, permanent, and locum personnel.
• Address ad hoc requests pertaining to recruitment and benefits administration promptly and efficiently.
• Collaborate on project-related tasks as needed, contributing to their successful completion.
• Proactively identify opportunities for process enhancements to boost efficiency and provide actionable recommendations.
• Manage all queries through the internal PeopleTrax system, ensuring responses are in line with SLAs (Service Level Agreements) and TATs (Turnaround Times).
• Contribute to enhancing the accuracy of headcount reports, aligning them with the specified master data of the company.
• Contribute to and champion process efficiencies within the human capital administration function to enhance and optimize the human capital value chain.
• Provide administrative support for ad-hoc people practices, including but not limited to organisational design, talent management, and culture initiatives.

CLIENT

• Build and maintain strong relationships with all relevant stakeholders, both internal and external.
• Responsively address client requests with a high level of competence, efficiency, and professionalism, striving for client satisfaction.
• Ensure client expectations are managed and consistently deliver on them, fostering trust and satisfaction.
• Make recommendations to enhance client service quality and promote fair treatment of clients within your area of responsibility.
• Actively participate in and contribute to a culture that emphasizes building rewarding relationships, encourages feedback, and provides exceptional client service.
• Continuously monitor and improve turnaround times and quality standards to enhance client service delivery.
• Drive the achievement of client service delivery goals in line with predefined standards, ensuring clients receive appropriate advice and after-sales service.
• Efficiently manage client query processes, tracking and resolving queries accurately while using them as a mechanism to improve client service and business processes.

PEOPLE

• Cultivate a positive work climate and contribute to a harmonious organisational culture.
• Assist in the recruitment and selection of suitably qualified talent, aligning with Employment Equity principles and the company's culture.
• Support and promote a culture that encourages best practices, fosters continuous learning, improvement, and team cohesion.
• Effectively manage your own performance within the team to ensure the achievement of business objectives.
• Actively engage in appropriate training interventions to enhance your professional development.
• Drive and actively support effective teamwork within your department.
• Demonstrate the company's core values consistently in your daily actions and interactions.

FINANCE

• Identify and propose solutions to enhance cost-effectiveness and increase operational efficiency within your area of responsibility.
• Manage all company resources under your control with the utmost respect and responsibility.

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