Human Capital Ops Associate

Through our client-facing brands Metropolitan and Momentum, with Momentum Multiply (our wellness and lifestyle rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organizations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilizing new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.

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To provide administrative support on the full end-to-end human capital processes and practices which will enable the HC team to meet set deliverables.

PROCESS

• Collaborate closely with the Human Capital Business Partners (HCBP) to effectively execute sourcing and talent acquisition objectives.
• Conduct interviews exclusively for entry-level roles and oversee the entirety of the end-to-end recruitment administration processes.
• Thoroughly manage all aspects of recruitment administration in strict accordance with the established recruitment processes.
• To coordinate and manage recruitment meetings, interview and assessment scheduling, induction and onboarding processes, including all associated documentation.
• Track and update all recruitment process activities and generate reports in the relevant systems.
• Take charge of the seamless off-boarding processes for employees, encompassing retirement, resignation, or dismissal scenarios, ensuring their successful completion.
• Maintain employee information and documentation meticulously across all relevant systems, ensuring data accuracy, consistently update and upload documents to their appropriate platforms.
• Execute benefit consulting and benefit administration meticulously, adhering to established processes and guidelines.
• Offer proficient administrative support and expert guidance on matters related to employee benefits.
• Ensure timely submission of well-organised employee documentation to payroll, encompassing all employee types, including temporary, permanent, and locum personnel.
• Address ad hoc requests pertaining to recruitment and benefits administration promptly and efficiently.
• Collaborate on project-related tasks as needed, contributing to their successful completion.
• Proactively identify opportunities for process enhancements to boost efficiency and provide actionable recommendations.
• Manage all queries through the internal PeopleTrax system, ensuring responses are in line with SLAs (Service Level Agreements) and TATs (Turnaround Times).
• Contribute to enhancing the accuracy of headcount reports, aligning them with the specified master data of the company.
• Contribute to and champion process efficiencies within the human capital administration function to enhance and optimize the human capital value chain.
• Provide administrative support for ad-hoc people practices, including but not limited to organisational design, talent management, and culture initiatives.

CLIENT

• Build and maintain strong relationships with all relevant stakeholders, both internal and external.
• Responsively address client requests with a high level of competence, efficiency, and professionalism, striving for client satisfaction.
• Ensure client expectations are managed and consistently deliver on them, fostering trust and satisfaction.
• Make recommendations to enhance client service quality and promote fair treatment of clients within your area of responsibility.
• Actively participate in and contribute to a culture that emphasizes building rewarding relationships, encourages feedback, and provides exceptional client service.
• Continuously monitor and improve turnaround times and quality standards to enhance client service delivery.
• Drive the achievement of client service delivery goals in line with predefined standards, ensuring clients receive appropriate advice and after-sales service.
• Efficiently manage client query processes, tracking and resolving queries accurately while using them as a mechanism to improve client service and business processes.

PEOPLE

• Cultivate a positive work climate and contribute to a harmonious organisational culture.
• Assist in the recruitment and selection of suitably qualified talent, aligning with Employment Equity principles and the company's culture.
• Support and promote a culture that encourages best practices, fosters continuous learning, improvement, and team cohesion.
• Effectively manage your own performance within the team to ensure the achievement of business objectives.
• Actively engage in appropriate training interventions to enhance your professional development.
• Drive and actively support effective teamwork within your department.
• Demonstrate the company's core values consistently in your daily actions and interactions.

FINANCE

• Identify and propose solutions to enhance cost-effectiveness and increase operational efficiency within your area of responsibility.
• Manage all company resources under your control with the utmost respect and responsibility.

Qualification

• Bachelor's degree or equivalent qualification in a relevant field such as Human Resources, Industrial Psychology, Behavioural Sciences, or a related discipline.

Knowledge and Skills

• Human Resource Management principles and practices and South African acts (i.e., BCEA, EEA, LRA) 
• HR operations skills
• Administrative skills
• Coordination skills
• Customer service skills
• Communication skills (written and verbal)
• Problem solving skills

Experience

• 2 - 3 years of administrative experience within Human Resources/Human Capital function

• Examining Information
• Documenting Facts
• Interacting with People
• Team Working
• Meeting Timescales
• Checking Things
• Following Procedures
• Managing Tasks