Client Services Manager

4 days ago

Johannesburg, Gauteng, South Africa Parvana Full time R900 000 - R1 200 000 per year
Job Description
About our client:

Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous learning. Using Agile, they provide diverse services with a focus on research, innovation and improvement.

What you will be doing:
  • Collaborate with clients, internal IT, and service providers to align with established processes and system solutions.
  • Provide initial system support to clients.
  • Manage and actively participate in Operational Meetings and reporting.
  • Oversee and manage all client project scope changes.
  • Work directly with developers to clarify and define client requirements.
  • Manage and participate in tasks throughout all stages of the SDLC, including classification, prioritisation, business requirements gathering, design, testing, user training, and deployments.
  • Handle system and system environment administration, release management, and configuration.
  • Manage general System, Process, and Client Communication.
  • Proactively identify and implement opportunities to enhance service quality, accuracy, compliance, and productivity.
  • Actively develop skills to improve personal effectiveness and efficiency.
What our client is looking for:
  • A relevant tertiary degree would be ideal (e.g., BCom).
  • Experience in client service management.
  • Experience with SDLC and related project management processes.
  • Broad understanding of, and experience in, the healthcare industry is essential.
Job ID:
  • J107050
For a more comprehensive list of opportunities that we have on offer, do visit our website -

Requirements

Healthcare, financial services, client service management, SDLC, Agile, project management, system support, system administration, release management, configuration, service quality, compliance

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