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Client Service Officer
2 weeks ago
Company Overview
The Early Payment System (EPS) is a fintech platform designed to provide early
settlement and invoice discounting solutions to Small, Medium, and Micro Enterprises
(SMMEs). EPS enables suppliers to access verified invoice value, bridging the liquidity gap
created by extended payment terms and restricted access to traditional credit.
By accelerating payments, EPS improves cash flow for SMMEs, strengthens supply chain
resilience for Anchor Corporates, and delivers low-risk, high-impact investment opportunities through a structured financing model. EPS is transforming the supply chain finance landscape in South Africa by driving financial inclusion, SME empowerment, and economic resilience.
Role Overview
The Client Service Officer (CSO) is responsible for managing the EPS Client Service and
Support Desk, acting as the primary point of contact for SMMEs and Anchor Corporates. The role covers query resolution, onboarding support, invoice discounting process management, collections tracking, compliance reporting, and user training.
The CSO will also serve as the custodian of EPS Training Manuals and support materials,
ensuring consistent training delivery and client education across both SMMEs and Anchor
Corporates.
Required Skills & Qualifications
Education: Minimum National Diploma in Business Administration, Finance,
Customer Service, Information Systems, or related field. Bachelor's Degree
advantageous.
Experience: 2–3 years in a client service or call centre role (preferably fintech,
banking, or payments).
Industry Knowledge: Familiarity with invoice discounting, customer onboarding,
and financial services will be advantageous.
Technical Proficiency: Call centre systems, CRM tools, and digital customer support
platforms.
Analytical Skills: Strong ability to track transactions, monitor collections, and
resolve discrepancies.
Communication: Clear written and verbal communication across diverse
stakeholders.
Benefits
Competitive salary with performance incentives.
Exposure to a transformative fintech platform improving SME access to finance.
Job Type: Full-time
Pay: From R30 000,00 per month
Work Location: In person