Client Services Administrator

WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity for a Client Services Administrator. This individual will be functionally responsible for the management of the day to day operations within the AHK Admin / Client Liaison department to ensure that efficient and high-quality service is provided to meet reporting deadlines and priorities agreed with AHK Head Office and clients. The role covers all aspects of managing job administration / co-ordination from client instruction, acknowledgement, updates, queries through the running of the job and finally to reporting archiving and maintaining of records.

The Client Services Administrator plays a vital role in client relations and making sure that our company's values and professionalism are always displayed. 

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK. 

DO YOU HAVE WHAT IT TAKES?

Essential 

• Extremely driven, including the ability to build strong relationships, project a positive attitude, and motivate / develop others across the business to drive for people engagement
• Ability to work both as part of a team and contribute individually.
• Communication: Excellent written and oral communication skills, with the ability to present clear, well structured reports and briefs in accordance to documented methods and procedures. 
• Quality: "Right first time approach" completes work to a high standard, continually looking for improvements and strong problem-solvers, high level of attention to detail is key within this role. 
• Project management: Takes responsibility for initiating and completing tasks, manages priorities and time to successfully meet deadlines. 
• Managing uncertainties: Handles pressure and ambiguity well, exercises good judgment and handles challenges in a mature manner. 
• Critical thinking: Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
• Team Player / Interpersonal: Builds and maintains positive working relationships with their own team and more widely. 
• Able to work as part of a team as well as independently. 

Required Competencies

• Demonstrate a working knowledge of excel and its intermediate formulas
• Demonstrate accurate numerical tasks with attention to detail

Required Work Experience

• 1-2 years working experience
• Previous industry experience is an advantage
  
• Previous experience within the shipping / warehousing environment would be an advantage. 
• Must have proven track record of Data Capturing
  

Required Qualifications

• Matric (Grade 12)

Required Languages 

• Fluent in English communication 
  
  

Travel 

• Travel as needed within Southern Africa

BENEFITS

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community in line with our Employment Equity Plan.

Closing Date: 03 December 2025