Project Coordinator

POSITION OVERVIEW:

The Project Coordinator role is crucial to the success of MRI's Managed Services (MS) organisation. The role is part of our Operations team that primarily focuses on engagement management across our EMEA opportunities.

This is a highly visible role that supports the operational area of services through ongoing interactions with both clients and internal colleagues. Our ideal candidate will have excellent written and oral communication skills; is highly organised; flexible; is motivated by learning; and is comfortable with taking charge of engagements and managing them through to completion.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in our Cape Town office.

Please note that this position will be supporting the UK region and therefore, working UK hours (10:00 - 18:30 SA time and until 19:30 during daylight saving)

RESPONSIBILITIES:

• Own the post sales activities around setting up the project on internal systems including setting up tasks according to the engagement scope.
• Work with the MS leadership team to identify the MS delivery resource(s) and schedule their time, whilst administering additions, changes and deletions in the scheduling system where needed.
• Setup Smartsheets to track, record and report on tasks carried out by the MRI delivery team.
• Issue a welcome email and arrange kick off call with Client to review scope and deliverables.
• Setup regular calls with the MRI leads and the Client to:
• Review actions from prior meeting.
• Discuss status of tasks on Smartsheets.
• Assess if MRI is still operating under the scope of the agreement, highlighting any risks or concerns.
• Create a delivery schedule for anticipated activities with indicative timelines throughout engagement.
• Monitor, track, and report on managed services deliverables including metrics and performance indicators.
• Maintain project RAG statuses and ensure there is no overrun (time) for engagements.
• Maintain documentation and internal systems to ensure efficient processing of engagements and all related tasks.
• Issue frequent surveys to measure client satisfaction.
• Participate and lead in lessons learned post engagement completion.
• Any other tasks as directed by MRI Leadership team.

REQUIREMENTS:

• Must have at least 3+ years of experience in a BAU Project Coordination / Project Manager role and ability to demonstrate excellent scope and timeline control.
• Must have worked in a client facing role previously.
• Must be a driver, a great communicator and know when to involve people to get tasks completed on time. Consistently meets and exceeds expected timelines.
• Must be moderate to expert in MS Excel and MS Office in general (formulas, formatting, pivot tables, vlookups etc).
• Strategic, tactical, and detailed oriented. Meticulous attention to detail required—places high value on order, accuracy, client satisfaction and turnaround times.
• Display professionalism and exceptional communication skills to address questions and queries promptly and effectively.
• Capability to multi-task along with a willingness to learn, develop, accept and adapt to a constant changing environment
• Great organisational and record keeping skills. The development and upkeep of processes and procedures are crucial to the success of the team.

We're obsessed with making this the best job you've ever had

We want our teams to love working here, so we've created some incredible perks for you to enjoy:

• We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply — we'd love to hear from you

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself