Order Management Specialist

1 day ago

Cape Town, Western Cape, South Africa KnowBe4 Full time US$40 000 - US$80 000 per year

About KnowBe4
Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Please submit your resume in English.
To learn more about our team and office culture in Cape Town, South Africa visit the following links.
Careers Page:

Glassdoor
: ,7_IL.8,

LinkedIn:

The Order Management Specialist is responsible for reviewing every invoice for accuracy and quality, and processing every purchase order/quote on a daily basis. This role will communicate with internal/external customers to address all payment-related inquiries and/or console questions.

Responsibilities

  • Review and validate all order paperwork submitted to ensure completeness and accuracy
  • Review contracts to identify invoicing, special subscription invoicing terms, payment and acceptance terms
  • Provide customers with access to the KnowBe4 console
  • Quality check invoices prepared by other Order Management team members for customer orders to ensure accuracy before billing customers
  • Upload Tax Certificates
  • Respond to all emails from customers related to access to the console and billing, or route correspondence accordingly
  • Enter and process all incoming orders accurately and timely.
  • Add single courses to consoles
  • Create Multi Tenant consoles for customers with child accounts
  • Move clients under their MSPs Bulk console
  • Apply presale payments to invoices

Requirements

  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Fluent in multiple languages preferred
  • Strong verbal and written communications
  • Excellent time management and organization skills

Our Fantastic Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit

Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit
No recruitment agencies, please.

  • Wholesale Order Specialist

    5 days ago

    Cape Town, Western Cape, South Africa Tidal Full time US$24 000 - US$30 000 per year

    Job Title: Wholesale Order SpecialistContractor Fee: $2,000 - $2,500/monthWork Arrangement: RemoteEngagement Type: Independent ContractorCommitment: Full-time (Approx. 40 hours/week)Company Overview:Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in...

  • Order Coordinator

    5 days ago

    Cape Town, Western Cape, South Africa MindMatch Consulting Full time R400 000 - R750 000 per year

    Summary and purpose of the Job: The Co-Ordinator will be responsible for driving all delivery orders forward and to make sure orders are delivered on time, with appropriate quality and scope. Orders will be scheduled and managed from point to point with liaison between suppliers, engineering, procurement and scheduling and other delivery teams.This will be a...

  • Ordering Clerk

    1 week ago

    Cape Town, Western Cape, South Africa Propersonnel Full time R350 000 - R550 000 per year

    Our Client is a well-established company operating in the precast concrete and construction sector. They specialise in the manufacturing, supply, and installation of high-quality hollowcore slabs and related structural components. With a strong reputation for reliability, craftsmanship, and professional service, they support a wide range of building projects...

  • Order Taker

    2 weeks ago

    Cape Town, Western Cape, South Africa Pie in the Sky Coimbra Bakery Full time R300 000 - R400 000 per year

    VACANCY: ORDER TAKERA fast paced, FSA accredited, successful family run, wholesale bakery serving the needs of the retail, food service and hospitality industry as well as regional and national distributors in South Africa. We specialize in a range of artisan breads, rolls and buns, brioche, croissants and Danish pastries, doughnuts as well as a range of...

  • Order Processing Assistant

    7 days ago

    Cape Town, Western Cape, South Africa Atlas Trading Co (Pty) Ltd Full time R87 120 - R124 160 per year

    We are seeking a motivated and detail-oriented Customer Service and Order Processing Representative to join our team. The ideal candidate will be responsible for answering the switchboard, taking and processing customer orders via phone, email, and online platforms. They will also coordinate courier shipments and ensure seamless order fulfillment. If you...

  • Order Fulfillment Controller

    1 day ago

    Cape Town, Western Cape, South Africa Taxi Connect South Africa Full time

    Role DescriptionThis is a full-time on-site role for an Order Fulfillment Controller, located in City of Cape Town. The Order Fulfillment Controller will be responsible for managing and overseeing the order fulfillment process, ensuring timely and accurate delivery of products. Daily tasks include coordinating with the supply chain and operations teams,...

  • Order Coordinator – Telecoms

    1 day ago

    Cape Town, Western Cape, South Africa MindMatch Consulting (Pty) Ltd Full time R250 000 - R500 000 per year

    Order Coordinator – Telecoms | Cape Town (UK Hours)Are you an experiencedTelecoms Order CoordinatororProvisioning Administratorwith a background in broadband, fibre, or fixed-line delivery?Join a leading UK technology and telecoms company expanding its South African operations.This isnot a call centre or standard customer service role— we're looking for...

  • Salesforce Marketing Cloud Specialist

    5 days ago

    Cape Town, Western Cape, South Africa Sapientis Talent Management Full time

    Calling All Marketing Cloud Masters: Own Your Impact in Consumer GoodsDo you live and breathe Salesforce Marketing Cloud? Are you passionate about crafting data-driven campaigns that drive engagement and revenue? If so, we have the perfect opportunity for youWere on the hunt for a top-tier Salesforce Marketing Cloud Specialist to join a leading consumer...

  • Risk Management Specialist

    1 day ago

    Cape Town, Western Cape, South Africa DigiOutsource Full time R60 000 - R120 000 per year

    Kick-start your career in the online gaming world and experience the very latest in technology and innovation.Who we areWe're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming...

  • Security Sales Specialist

    5 days ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time

    Key purpose:As a Security Sales Specialist, you'll be responsible for developing new business opportunities and managing existing accounts. You will use your sales skills to build long-term relationships with customers by providing them with the best possible service and advice on their security needs. You must have a passion for selling Cyber Security...