Order Processing Assistant

6 days ago

Cape Town, Western Cape, South Africa Atlas Trading Co (Pty) Ltd Full time R87 120 - R124 160 per year

We are seeking a motivated and detail-oriented Customer Service and Order Processing Representative to join our team. The ideal candidate will be responsible for answering the switchboard, taking and processing customer orders via phone, email, and online platforms. They will also coordinate courier shipments and ensure seamless order fulfillment. If you have excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you

Key Responsibilities:

  • Answer incoming calls on the switchboard promptly and professionally.
  • Take customer orders over the phone, via email, and through online platforms.
  • Process orders accurately in the company's order management system.
  • Verify order details, including product availability, pricing, and delivery options.
  • Coordinate with the warehouse and courier services to ensure timely order fulfillment and delivery.
  • Respond to customer inquiries regarding orders, shipping, and product information.
  • Assist customers with any issues or concerns related to their orders, providing solutions as needed.
  • Maintain accurate records of customer interactions and transactions in the database.
  • Collaborate with team members to improve customer service processes and efficiency.
  • Support other administrative tasks as assigned.

Qualifications:

  • Matric or equivalent
  • Proven experience in customer service, order processing, or a related role is preferred.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Proficient in using computers and working with order management systems.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • A customer-focused attitude with a commitment to providing high-quality service.

Work Times (45 hours per week):

Monday - Friday

8:15am - 5:15pm

Saturday

8:30am - 1pm

Location:

Please take note of location when applying - 104 Wale Street, Cape Town, 8001.

Interested candidates are invited to submit their resume

Job Type: Full-time

Pay: R7 310,00 per month

Experience:

  • customer service: 4 years (Preferred)

Work Location: In person

  • Ordering Clerk

    1 week ago

    Cape Town, Western Cape, South Africa Propersonnel Full time R350 000 - R550 000 per year

    Our Client is a well-established company operating in the precast concrete and construction sector. They specialise in the manufacturing, supply, and installation of high-quality hollowcore slabs and related structural components. With a strong reputation for reliability, craftsmanship, and professional service, they support a wide range of building projects...

  • Order Coordinator

    5 days ago

    Cape Town, Western Cape, South Africa MindMatch Consulting Full time R400 000 - R750 000 per year

    Summary and purpose of the Job: The Co-Ordinator will be responsible for driving all delivery orders forward and to make sure orders are delivered on time, with appropriate quality and scope. Orders will be scheduled and managed from point to point with liaison between suppliers, engineering, procurement and scheduling and other delivery teams.This will be a...

  • Order Management Specialist

    18 hours ago

    Cape Town, Western Cape, South Africa KnowBe4 Full time US$40 000 - US$80 000 per year

    About KnowBe4Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed...

  • Order Fulfillment Controller

    19 hours ago

    Cape Town, Western Cape, South Africa Taxi Connect South Africa Full time

    Role DescriptionThis is a full-time on-site role for an Order Fulfillment Controller, located in City of Cape Town. The Order Fulfillment Controller will be responsible for managing and overseeing the order fulfillment process, ensuring timely and accurate delivery of products. Daily tasks include coordinating with the supply chain and operations teams,...

  • Order Taker

    2 weeks ago

    Cape Town, Western Cape, South Africa Pie in the Sky Coimbra Bakery Full time R300 000 - R400 000 per year

    VACANCY: ORDER TAKERA fast paced, FSA accredited, successful family run, wholesale bakery serving the needs of the retail, food service and hospitality industry as well as regional and national distributors in South Africa. We specialize in a range of artisan breads, rolls and buns, brioche, croissants and Danish pastries, doughnuts as well as a range of...

  • Wholesale Order Specialist

    5 days ago

    Cape Town, Western Cape, South Africa Tidal Full time US$24 000 - US$30 000 per year

    Job Title: Wholesale Order SpecialistContractor Fee: $2,000 - $2,500/monthWork Arrangement: RemoteEngagement Type: Independent ContractorCommitment: Full-time (Approx. 40 hours/week)Company Overview:Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in...

  • Order Coordinator – Telecoms

    19 hours ago

    Cape Town, Western Cape, South Africa MindMatch Consulting (Pty) Ltd Full time R250 000 - R500 000 per year

    Order Coordinator – Telecoms | Cape Town (UK Hours)Are you an experiencedTelecoms Order CoordinatororProvisioning Administratorwith a background in broadband, fibre, or fixed-line delivery?Join a leading UK technology and telecoms company expanding its South African operations.This isnot a call centre or standard customer service role— we're looking for...

  • Systems and Process Analyst

    6 days ago

    Cape Town, Western Cape, South Africa Massmart Full time R250 000 - R400 000 per year

    "We encourage people with disabilities to apply."Summary:The main purpose of this role is to provide effective daily support on related systems and business processes within the distribution center. In addition, this role will assist with the maintenance on EWM and other related systems within area of responsibility for effective delivery.FUNCTIONS /...

  • E-Commerce Assistant

    5 days ago

    Cape Town, Western Cape, South Africa Absolute Pets Full time R200 000 - R400 000 per year

    Specialising in premium pet foods and accessories, Absolute Pets is the leading pet retailer in South Africa with over 170 stores across the country.Our team of experts is looking for a passionate and driven E-Commerce Assistant to join the Absolute Pets E-Commerce Team at one of our Support Office in Marconi Beam, Cape Town.If you want to join our team,...

  • Finance Processing

    1 week ago

    Cape Town, Western Cape, South Africa WORKABILITY Full time R180 000 - R240 000 per year

    About UsWe are a healthcare company with two brands working together to improve access to quality care in South Africa. Through innovation, technology, and a strong provider network, we help patients achieve better outcomes and support healthier communities.Our two brands work side by side:Resilient Health Portal – connecting underserved communities with...