Wholesale Order Specialist

5 days ago

Cape Town, Western Cape, South Africa Tidal Full time US$24 000 - US$30 000 per year


Job Title: Wholesale Order Specialist
Contractor Fee: $2,000 - $2,500/month
Work Arrangement: Remote
Engagement Type: Independent Contractor
Commitment: Full-time (Approx. 40 hours/week)
Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.

About This Role:

We are hiring a detail-oriented and dependable Wholesale Order Specialist to support the logistics and fulfillment operations of one of our fast-growing e-commerce clients. This role is ideal for someone who thrives on operational precision and clear communication. You will oversee wholesale order processing from start to finishensuring accuracy, timely fulfillment, and effective coordination between 3PLs, sales reps, and retail partners. The right candidate is comfortable with backend systems, understands wholesale workflows, and can handle exception management with professionalism and care.

Key Responsibilities:

Process B2B wholesale orders and track fulfillment from entry to delivery

Coordinate with 3PLs, freight partners, and internal teams to ensure accurate and timely shipments

Monitor open orders, resolve discrepancies, and prevent chargebacks

Maintain wholesale documentation, including invoices, packing slips, and routing guides

Communicate proactively with retail partners on order status and issue resolution

Support compliance with retailer guidelines and EDI requirements

Update and audit ERP and sales systems for accuracy and completeness

Software/Platforms/Tools:

Shopify Plus

Amazon Seller Central

SPS Commerce

(or similar ERP)

Google Sheets / Excel

Slack

Zoom

EDI portals

Retailer platforms (e.g., Faire, Nordstrom, Target, etc.)

Qualifications:

At least 3-5 years of freelancing experience

Prior experience in wholesale operations, order fulfillment, or logistics

Strong working knowledge of e-commerce and ERP platforms

Excellent written and verbal communication skills in English

High attention to detail and ability to follow through on complex processes

Proactive and solutions-focused, with strong time management skills

Familiarity with routing guides and retailer compliance is a plus

Able to work independently in a fast-paced remote environment

Shift Schedule:

Monday to Friday, 9:00 AM to 5:00 PM US PST


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