Mid-Senior English-Speaking Travel Consultant

About Viatu

Viatu is not just another travel platform; we're building the future of sustainable travel. As a B Corp-certified company, we're committed to creating a positive impact on the planet and the communities we serve. We're a team of passionate travellers, tech enthusiasts, and sustainability advocates working together to revolutionize the travel industry. We use cutting-edge technology to connect travellers with authentic, off-the-beaten-path experiences, making sustainable travel more accessible and convenient.

Join our team of innovators and disruptors

We're a remote-first company with a diverse team representing over 10 nationalities. We value creativity, critical thinking, and a self-starter mentality. We embrace challenges and celebrate wins together. At Viatu, you'll be empowered to take ownership, make decisions, and contribute directly to our mission of creating a more sustainable future for travel.

About the role

We are seeking a full-time English-speaking travel consultant to join our sales team. As an ideal candidate, you have at least 2 years of relevant experience designing multi-stop itineraries and outstanding customer service skills. You have strong destination knowledge of African destinations (particularly South Africa, Namibia, Botswana, Kenya, and Tanzania) and feel confident in making others dream about the wonders that await them at these destinations.

Relentless in your pursuits, you usually have a hard time accepting a "no" for an answer (much less radio silence), so you resourcefully ideate new, creative (and always respectful) ways to effectively engage with your audience.

Your role and responsibilities will include but not be limited to:

• You design compelling, tailor-made trips inspired by our customers' dreams
• You actively engage with our customers from the moment they contact us, to the moment they embark on their dream holiday
• You manage the booking process including quotations and booking the suppliers for our customers with the help of our internal tools
• You collaborate with the product and marketing team to improve and expand the offering on our website
• You provide quantitative and qualitative feedback on how our Tech team can improve our tools for better delivery to customers
• You work with your team to continuously improve and develop your sales strategies
• You manage and report back on your KPIs on a regular basis and work continuously to improve them to meet ambitious sales targets

What you bring to Viatu

• You have at least 2 years of sales experience as a travel consultant managing multiple client requests simultaneously, organising your tasks efficiently and maximising your conversion rate
• A proven track record of exceeding sales targets and growing revenue
• You have excellent communication and presentation skills in English
• You work meticulously with a high degree of autonomy
• You have excellent African product knowledge and a passion for travel
• You are passionate about turning our customers' dreams into reality and taking care of all the details with love and passion
• You have a soft spot for sustainability and care deeply for our environment
• A pragmatic and analytical approach to sales
• You have a bachelor's degree in social science, marketing, economics or a related field

It's a big PLUS if you have one or more of the following qualities

• Previous experience in a fast-paced startup
• Deep product and destination knowledge of African destinations
• Experience working with a modern CRM tracking your leads and logging your actions
• Working knowledge of the Google Suite and Wetu
• Our ideal candidate is based in Cape Town, South Africa.

Compensation

• Base Salary: Above industry-related base salary (depending on experience and destination knowledge in our key destinations)
• Additional personal commission: 10% of the gross profit of your sales
• Additional team bonus: 10% of base salary is offered upon target achievement of the whole team

Benefits

• Go on Safaris and amazing Adventures for living (someone has to test it ;) sponsored by Viatu
• Competitive salary and commission structure
• Generous team bonus based on performance
• Uncapped earning potential
• Opportunities for rapid career growth
• Work with a passionate and supportive team
• Make a real difference in the world of sustainable travel
• Getting access to attractive travel allowances, educationals and special travel incentives for yourself and your family
• Working fully remotely with a decentralised team with regular meetups in Cape Town & Europe
• Having a direct impact on people and planet in the destinations we operate in
• Access to internal and external education and life-long-learning opportunities

Process

We appreciate your time and want to give you full transparency about our hiring:

• Role-specific assessment that you can complete in your own time
• Role-specific interview (with another team member in the sales team)
• Final interview (with our CEO or Head of Operations)

Reporting: You will report to our Head of Sales

Employment Type: Full-time (5-days a week)

We are curious to get to know you better,

Your Viatu Team

• Viatu is an equal-opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.