Chief Operation Officer: COOD50000

Location

City of Ekurhuleni

Remuneration

R 2,219,302 to R 3,399,184 - Total cost to company

Assignment Type

Permanent

DURATION: To comply with the Local Government: Municipal Systems Amendment Act, 3 of 2022

JOB PURPOSE

The key purpose of this position is to ensure overall optimization of the service delivery value chain through effective planning, directing and alignment of functional management frameworks and operational service delivery across the organization.

KEY PERFORMANCE AREAS:

• To provide overall supervision of both Service Delivery Coordination and CoE Strategy and Corporate Planning functions.
• Define a vision and strategy for the subset of CoE and develop an aligned operating model and value chain in relation to the mandate.
• Communicate a meaningful strategic context that articulates Organisational purpose and vision in support of CoE's mission and mandate.
• Participate in the development of an organizational strategy that clearly defines the organization's strategic objectives.
• Participate and provide input to the Accounting Officer in the process of setting or reviewing the vision and mission of the City.
• Provide input into the Growth & Development Strategy (GDS) 2055 in line with the vision of the City.
• To translate the organizational strategy into operational/service delivery objectives while ensuring delivery of functional strategic plans.
• To ensure the monitoring, review and progress management of service delivery Departments which includes the designing, optimizing and improvement of business processes and systems.
• To oversee the operational functions relating to service delivery and overall performance of the service delivery. Departments to improve and alleviate service delivery related queries while improve productivity.
• To improve the Municipal capabilities (by ensuring that the City has employees who are task-oriented) and review/develop a service delivery model that focuses on continuous improvements (KAIZEN) or any other important business model/s.
• To ensure the implementation of the centres of excellence by providing leadership, best practices, research, and support in the service delivery areas that lacks operational efficiencies.
• Translate organizational strategy into operational/service delivery objectives, while ensuring delivery of functional strategic plans.
• Ensure integration of business processes and systems, enabling sustainable service excellence across the City.
• Develop and maintain healthy relationships with key stakeholders.
• Drive performance measures for operations.
• Ensure a common approach to and mechanism for dealing with governance issues, enabling regular dialogue that promotes problem resolutions.
• Monitor and ensure effective financial control and corporate governance throughout area of accountability.
• Lead and manage direct and indirect teams by providing context, setting performance standards, and educating on process, quality and policy.
• Drive and aligned client service excellence culture which builds enduring rewarding relationships, proposes innovations, and allows others to provide exceptional client service.

MINIMUM COMPETENCY REQUIREMENTS FOR SENIOR MNAGERS:

• A Bachelor's degree, or equivalent NQF Level 7 qualification.
• MBA/MBL will service as an added advantage.
• Registration with the relevant professional body will be an added advantage.
• 10+ years' management experience in a service delivery environment, of which at least 5 years should have been at "Middle Management Level".
• Good knowledge and understanding of relevant policy and legislation.
• Good knowledge and understanding of institutional governance systems and performance management.
• Visionary leadership capability with proven track record in a service delivery operational environment and service delivery model development and implementation.
• Good knowledge of supply chain management regulations and preferential procurement Policy Framework Act, 2000 (Act No. 5 of 2000).
• Excellent conflict management skills.
• Excellent problem -solving skills.
• Customer orientation skills.
• The ability to maintain and strengthen synergies amongst a diverse management team.
• The ability to direct, integrate and coordinate across all operational functions.
• Resilience.
• Results orientation.
• Effective communicator.
• A change champion.

COMPETENCY FRAMEWORK STRUCTURE

Applicant will be required to undergo a competency assessment ito of Annexure A. The following competencies will be assessed:-

LEADING COMPETENCIES

• Strategic Direction and Leadership.
• People Management.
• Program and Project Management.
• Financial Management.
• Change Leadership.
• Governance Leadership.

CORE COMPETENCIES

• Moral Competence.
• Planning and Organizing.
• Analysis and Innovation
• Knowledge and Information Management.
• Communication.
• Results and Quality Focus.

THE DURATION OF THE EMPLOYMENT CONTRACT

To align with section of the Municipal Systems Act and Regulation 21 of Local Government Regulations on appointment and conditions of employment of senior managers.

Enquiries: Tel: Natasja Havenga

Note: The successful candidate who does not have the MFMA minimum competency requirements will be required to obtain them within 18 months of appointment, in terms of the National Treasury Requirement.

Appointments will be subject to the signing of an employment contract, performance agreement and disclosure of financial interest.. Candidates will be subjected to relevant competency assessment as well as security clearance / vetting processes.

Applications will not be considered if the necessary copies of the required qualifications, identity documents, driver's license (if applicable) and current professional registration (if applicable), are not attached to the application / CV. Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.

Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.

Sign up to Apply for this Job