Key Account Manager

2 days ago

Benoni, Gauteng, South Africa Boardroom Appointments Full time R1 000 000 - R3 000 000 per year


Minimum Requirements:

  • Matric
  • Bachelors Degree, preferably in Business, Marketing, Finance or related discipline is preferred
  • Knowledge: Must be able to offer end-to-end Supply Chain Solutions
  • Experience: 5 years Industry related experience

Responsibilities:

  • Manage the key accounts effectively through multi-level customer contact
  • Set annual budgets for Key Accounts in line with company budget
  • Act as company's main entry point for nominated key accounts
  • Consolidate and update customer information (decision makers, influencers, volume potential, incumbents, industry challenges / opportunities, strategic expectation)
  • Develop the company's market share and profitability through customers operations across the network
  • Develop and implement the customer business plan
  • Review company's performance and quality indicators with the customer
  • Coordinate customer business plan through Global and Regional teams across the network
  • Lead direct sales / growth / retention actions with identified customers
  • Define operational and pricing procedures and implement with relevant front, middle and back-office teams
  • Provide Client Specific reporting (if and when required) in conjunction with the Customer Business Solutions (CBS) team:
  • Lead monthly Customer Performance Reviews
  • Assist CBS with KPI analysis and reporting
  • Assist CBS with Financial analysis
  • Monthly / Weekly Internal Business Reporting:
  • Report on weekly activities in CRM
  • Track actual Gross Margin per client vs Budget
  • Explain increase / decrease in Gross Margin
  • Identify account growth opportunities
  • Clients under threat:
  • Identify and explain clients under threat
  • Lost business:
  • Identify and explain lost business
  • Day to day account management:
  • Support with operational query resolution
  • Support with collecting outstanding payments from allocated client base
  • Tenders / RFQs / Estimate requests:
  • Support with tenders / pricing requests for allocated clients in conjunction with the Customer Service Support (CSS) team.
  • Lead tenders and participate in sign-off with respective Middle Office parties
  • Participate in the design and presentation of tenders to customers with support from the necessary departments
  • New / Extension business:
  • Identify new business and / or extension business opportunities within existing or prospective customer base

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