Sales Specialist

Cloud Sales SpecialistCompany Description

Blacfox is a strategic marketing consultancy focused primarily on the tech sector. We serve some of the world's largest brands like Microsoft, SAP, SYSPRO, VMware, and Vodacom. At Blacfox, we dream of a world of impeccable customer service and strive to create a better Africa and a better world by leveraging technology. We see tech providers as our partners and work together to help them thrive so that we can achieve our goal of transforming the digital landscape and prioritising customer service.

Role Overview

We are looking for a
Cloud Solutions Specialist
to join our inside-sales team. This is a
telephonic, inside-sales role
focused on identifying customer needs, opening opportunities, and qualifying interest in cloud solutions, including
Microsoft 365, Azure, and related services
.

The ideal candidate is a confident communicator who can hold credible conversations with business and IT decision-makers, understand high-level cloud concepts, and engage customers in meaningful discussions that open the door for deeper technical consultation. You'll work closely with our solution architects and solution specialists to move qualified opportunities through the sales funnel.

This role is ideal for someone who enjoys sales conversations, thrives on learning about cloud technologies, and loves helping customers modernise their businesses through technology.

Key ResponsibilitiesLead Qualification & Opportunity Opening

• Engage inbound leads generated by marketing campaigns (via phone, email, or social).
• Conduct structured discovery calls to understand the customer's environment, challenges, and readiness for cloud adoption.
• Qualify prospects based on defined criteria and open opportunities in CRM for follow-up by solution architects or other specialists.
• Confidently discuss Microsoft Cloud offerings, such as Microsoft 365, Azure, Entra ID, and related security or migration solutions

Customer Engagement

• Build rapport and trust through professional, helpful conversations.
• Tailor your approach to the customer's business stage, from simple productivity needs to advanced cloud migration or modernisation projects.
• Use structured scripts and conversation frameworks while maintaining authenticity and curiosity.
• Clearly articulate the value of cloud adoption and the potential benefits of working with our clients as trusted Microsoft partners.

Collaboration & Handover

• Work hand-in-hand with solution architects and senior sales specialists to ensure a seamless customer journey from discovery to deal close.
• Accurately capture customer needs, priorities, and timelines in CRM for handover.
• Participate in joint calls or demos when required.

Skill Requirements

• 1–3 years' experience in inside sales, telemarketing, or customer engagement within the IT or tech sector.
• Foundational understanding of cloud computing concepts (IaaS, PaaS, SaaS).
• Exposure to Microsoft Cloud products (Microsoft 365, Azure, Entra ID, Dynamics 365) is advantageous.
• Strong communication, listening and objection handling.
• CRM proficiency.
• Goal-oriented, curious, and resilient.
• Eagerness to learn (technical training and onboarding will be provided).

Why Join Us?

• Be part of a forward-thinking, AI-powered, data-driven growth agency.
• Work with some of the world's most recognised technology brands.
• Gain deep exposure to the Microsoft ecosystem and cloud business models.
• Collaborate with supportive technical and marketing teams who will help you succeed.
• Opportunity to develop into a senior sales or solution-focused role.

How to Apply

If you meet the above requirements and are passionate about helping businesses embrace the cloud, we'd love to hear from you. Click the link to fill out the quick application form.