Retail Account Manager

Let's be unstoppable together
Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world's leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We're a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.

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What will you be doing?
The Retail Account Manager is a crucial member of the Retail client team, and the ideal candidate would need to have a high degree of autonomy and problem-solving capabilities, an innovative and analytical mind, using innovative and inspiring insight to grow our client's business, paired with superb organizational and interpersonal engagement skills to deliver an all-round excellent service to the Retail client.

Job Responsibilities

• Support client by producing outstanding insight that answers questions from supplied briefs (formal or informal).
• Scheduled work on reports or regular deliverables that ensure we are hitting agreed deadlines with the right data & insights where relevant.
• Available to support immediate ad hoc data and insight requests as well as proactive provision of insights and recommendations.
• Build your understanding of the industry and your clients as well as a wider perspective on the state of the South African FMCG landscape and what is affecting shoppers and retailer performance.
• Support the smooth running of the client and supplier platform by liaising closely with internal Circana departments to ensure any changes or technical developments are rolled out in a timely manner.
• Support the widespread usage of the Circana solutions within the client organisation through:
• Coordinating, executing, analysing, and presenting findings from available data assets, making relevant recommendations for potential opportunities and actionable next steps.
• Creating and presenting high-level insights
• Delivery of stakeholder engagement – training, usage tracking and presenting.
• Cut through data, issue clutter and identify to the client what is most important.
• Coordinate, execute, analyse and present findings from a variety of data sources, recommending potential action steps and additional opportunities.
• Support in the management of high quality on-going analytic and ad-hoc requests – collaborating with peers.
• Effectively express content in writing and verbally.

Requirements

• 5+ years experience in FMCG data analytics, with a track record in point of sale, category management, loyalty and supply chain.
• 5+ years experience in managing a high performing team
• Excellent knowledge of Excel, PowerPoint and Word, and be comfortable with large amounts of data.
• Ability to articulate complex technical knowledge of solutions in a simple impactful manner.
• Effective team player and proven ability to work remotely as well as onsite with clients across virtual and diverse teams.
• Leverages mutually beneficial relationships and networks both internally and externally.
• Strong project and workload management and proactive management of internal and external stakeholder expectations.
• Able to engage in a consultative manner with clients at all levels when helping solve/manage content deliverables and critical business challenges.
• Effective communication and interpersonal skills with the ability to adapt communication style to the audience and the ability to understand and respond to another's point of view.
• Demonstrated resilience and sound judgment in dealing with business and corporate challenges and change.
• Strong commercial acumen and appreciation of contractual obligations.

Circana Behaviors
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Location
This position can be located in the following area(s):
Durban, KwaZulu Natal, South Africa
An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our
candidate privacy notice
.
Your current employer will not be contacted without your permission