Cluster Reservations Agent

2 weeks ago

Cape Town, Western Cape, South Africa Hyatt Regency Full time R104 000 - R150 000 per year

Organization- Hyatt Regency Cape Town
Summary
Hyatt Recency – Cape Town is looking for a Reservations Agent. The candidate will be responsible for responding to communications from guests, travel agents, and referral networks concerning reservations.

Creates and maintains reservation records, prepares letters of confirmation, and promptly processes any cancellations and modifications.

Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.

Responsibilities:

  • Promptly processes all reservations queries.
  • Processes reservations from the sales office, other hotel departments, and travel agents.
  • Familiarize themselves with the type of rooms available as well as their location and layout.
  • Knows the selling status, rates, and benefits of all packages plans.
  • Knows the credit policy of the hotel and how to code each reservation.
  • Creates and maintains reservation records.
  • Determines room rates based on the selling tactics of the hotel.
  • Prepares letters of confirmation.
  • Communicates reservation information to the front desk.
  • Processes cancellations and modifications and promptly relays this information.
  • Understands the hotel's policy on guaranteed reservations and no-shows.
  • Processes advance deposits on reservations.
  • Prepares arrival list for front office use.
  • Assists in preregistration activities when appropriate.
  • Monitors advanced deposit requirements.
  • Handles daily correspondence.
  • Always maintains a clean and neat appearance and work area.
  • Walk around with the client and ensure that they have all the information they need.
  • Getting information about areas of interest to target more clients in particular seasons.
  • Planning for clients travel programs.
  • Tracks future room availability based on reservations and helps develop forecasts for room revenue and occupancy.
  • To be aware of all front office procedures and assist with reception duties when required.
  • To be fully aware of and adhere to health and safety, fire, and bomb threat procedures.
  • Open and close the availability as and when required of hotel in all the channels and on the hotel website.
  • Configuring rates on the hotel's property management system.

Qualifications
Requirements:

  • Grade 12 and a Formal Qualification
  • Previous hotel-related experience
  • Must have Reservations experience in Group Accommodation and Events.
  • Experience in hotel software and its functionalities.
  • Must speak, read, write and understand English.
  • Quality focused
  • Great communication skills, written and verbal.
  • Energetic and friendly personality
  • A positive and professional attitude
  • Courteous, friendly, and helpful to guests, managers, and fellow employees.

  • Reservations Agent

    3 days ago

    Cape Town, Western Cape, South Africa Careers at Marriott Full time R143 000 - R178 000 per year

    POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions...

  • FIT Reservations Agent

    20 hours ago

    Cape Town, Western Cape, South Africa Pepperclub Hotel Full time R250 000 - R450 000 per year

    FIT Reservations AgentPepperclub Hotel, Cape TownReports to Reservations ManagerPepperclub Hotel is recruiting a confident, detail-driven FIT Reservations Agent to join our 5-star team. If you communicate well, manage pressure calmly, and take pride in accuracy, this role is for you.About the RoleYou'll manage the full reservations journey including calls,...

  • Reservations Agent

    19 hours ago

    Cape Town, Western Cape, South Africa Newmark Hotels Full time

    Job Advert SummaryAs a Reservationist, you serve as a frontline ambassador, responsible for the promotion, sales, and booking of the hotel's products and services. You will ensure a seamless reservation experience from initial inquiry to confirmation, while providing exceptional customer service and supporting operational efficiency across departmentsMinimum...

  • Reservations Agent

    3 days ago

    Cape Town, Western Cape, South Africa Marriott Hotels Resorts Full time R1 200 000 - R1 400 000 per year

    Description POSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer...

  • Reservations Agent

    3 days ago

    Cape Town, Western Cape, South Africa Marriott International Full time R170 000 - R225 000 per year

    Additional InformationJob Number Job CategoryReservationsLocationAC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa, 8001ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • Junior Reservations Agent

    20 hours ago

    Cape Town, Western Cape, South Africa Newmark Hotels Full time

    Job Advert SummaryAs the first point of contact for guests, the Junior Reservations Agent plays a key role in promoting, selling, and securing bookings for the V&A properties. This position requires strong communication skills, a customer-centric attitude, and a commitment to delivering a seamless reservation experience—from initial inquiry to final...

  • Reservations Sales Agent

    5 days ago

    Cape Town, Western Cape, South Africa Marriott Hotels Resorts Full time R120 000 - R240 000 per year

    Description POSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer...

  • Reservations Sales Agent

    3 days ago

    Cape Town, Western Cape, South Africa Marriott International Full time R120 000 - R250 000 per year

    Additional InformationJob Number Job CategoryReservationsLocationProtea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa, 8001ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...

  • Reservations Agent

    5 days ago

    Cape Town, Western Cape, South Africa Crew Life at Sea Full time R40 000 - R60 000 per year

    Respond to customer inquiries and provide accurate information about our cruise ship services- Process reservations and ensure all necessary details are obtained and accurately recorded- Handle changes and cancellations to existing reservations, following company policies and procedures- Maintain a high level of customer service by promptly and...

  • Reservations Agent

    1 week ago

    Cape Town, Western Cape, South Africa Newmark Hotels Full time R104 000 - R156 000 per year

    Job Advert SummaryAs a Reservationist, you serve as a frontline ambassador, responsible for the promotion, sales, and booking of the hotel's products and services. You will ensure a seamless reservation experience from initial inquiry to confirmation, while providing exceptional customer service and supporting operational efficiency across...