Reservations Agent

1 week ago

Cape Town, Western Cape, South Africa Newmark Hotels Full time R104 000 - R156 000 per year
Job Advert Summary

As a Reservationist, you serve as a frontline ambassador, responsible for the promotion, sales, and booking of the hotel's products and services. You will ensure a seamless reservation experience from initial inquiry to confirmation, while providing exceptional customer service and supporting operational efficiency across departments.



Minimum Requirements
  • Proficiency in Opera Property Management System (PMS)
  • Strong command of Microsoft Office Suite
  • Excellent verbal and written communication skills
  • Experience in managing OTA responses and extranet platforms
  • Exceptional attention to detail and organizational skills
  • Ability to work under pressure, prioritize tasks, and handle multiple requests
  • Customer-focused mindset with a proactive approach to service

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