Reservations Assistant

7 days ago

Cape Town, Western Cape, South Africa G Adventures Full time R180 000 - R250 000 per year

About Us

G Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers' either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company's story — and we'd love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You'll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can't wait for you to join us.

About the Role

We are looking for a Reservations Assistant to support effective communication, provides administrative support and plays a key role in maintaining supplier compliance and resolving booking-related issues - as well as offering administrative support to the Senior Manager, Regional Operations.

This role is a hybrid role based out of South Africa, where a minimum number of days as set by the region, is required in the Cape Town office.

What You'll be Doing:

  • Process reservations requested by the Sales team in accordance with Product team specifications, ensuring full compliance with Block Sheet guidelines.
  • Perform validation checks in internal systems (e.g., Block Sheet, Validations) and report discrepancies to the Reservations Specialist or Manager, Flights & Reservations.
  • Support the Global Inside Sales teams by promptly processing booking requests, changes, and cancellations using internal tools and reports, while ensuring clear and efficient communication.
  • Communicate all significant reservation details to the Reservations team, Tour Staff and other relevant stakeholders in preparation for trips.
  • Respond to inquiries via phone and email in a professional, prompt and courteous manner.
  • Assist in monitoring supplier performance, including response times and service accuracy, and escalate persistent issues to the Reservations Specialist and/or Manager, Flights & Reservations.

Desired Skills & Experience

  • The perfect first full time role for someone with some previous office and administration experience or a recent graduate.
  • Solid computer literacy. Being comfortable with spreadsheets is essential.
  • Comfortable navigating multiple computer systems with accuracy.
  • Highly proficient in English, both written and spoken.
  • Comfortable working flexible shifts, including weekends, to meet business needs

What do we offer you?

  • Competitive salary commensurate with the role
  • Competitive benefits package
  • Birthday day off
  • Vacation time for you to recharge
  • Enhanced Parental Leave
  • Learning and growth opportunities
  • Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

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