Spa & Wellness Manager

5 days ago

Stellenbosch, Western Cape, South Africa Hazendal Wine Estate Full time R600 000 - R1 200 000 per year

We are seeking an experienced and passionate Spa & Wellness Manager to lead the luxury spa and wellness operations of our Estate. The ideal candidate will have a strong background in holistic wellbeing, combining expertise in spa therapies with a deep understanding of movement practices such as yoga, Pilates , and functional fitness. This leadership role requires a balance of operational excellence, creative wellness programming, and an unwavering commitment to delivering exceptional guest experiences in line with luxury hospitality standards.

Key Responsibilities:

Leadership & Operations

  • Oversee daily operations of the spa and fitness center, ensuring exceptional service and seamless coordination across all touchpoints.

  • Lead, train, and inspire a multidisciplinary team of therapists, instructors, and wellness professionals.

  • Uphold and enforce brand standards, operating procedures, and hygiene protocols to ensure a consistently elevated guest experience.

Holistic Wellness & Movement Programming

  • Develop and curate a comprehensive wellness offering that integrates spa treatments with movement practices like yoga, Pilates, and guided fitness sessions.

  • Collaborate with instructors to deliver thoughtfully designed group classes, private sessions, and seasonal wellness programs.

  • Stay current with global wellness trends to continuously evolve the wellness journey offered to guests.

Guest Experience

  • Provide personalized wellness consultations and guide guests through bespoke wellness journeys.

  • Foster a serene, welcoming environment where guests feel cared for, supported, and inspired to enhance their well-being.

  • Actively engage with guests to gather feedback and ensure high satisfaction and repeat visitation.

Financial Management

  • Drive revenue across all spa and wellness offerings, including treatments, retail, and movement-based programs.

  • Manage department budgets, forecasts, and cost controls while ensuring profitability and operational efficiency.

  • Monitor KPIs and implement strategies to optimize performance and guest engagement.

Marketing & Brand Alignment

  • Collaborate with hotel marketing and PR teams to promote wellness programs, special events, and brand partnerships.

  • Organize and host wellness events, retreats, and workshops that reflect the hotel's luxury positioning and wellness philosophy.

  • Maintain strong visual presentation, tone of voice, and service consistency aligned with brand identity.

Qualifications & Requirements:

  • Minimum 8 years of experience in spa and wellness operations, preferably within a luxury hotel or resort environment.

  • Strong understanding of spa therapies and wellness services, with specific knowledge of movement practices and functional training.

  • Proven leadership and team development skills.

  • Excellent guest service orientation and ability to create memorable, personalized wellness experiences.

  • Financial acumen in budgeting, reporting, and driving revenue.

  • Degree or diploma in Spa Management, Wellness, Hospitality, or a related field preferred.

  • CPR and First Aid certification is an advantage.

Desired Attributes:

  • Passionate about wellness and mindful living.

  • Innovative, trend-aware, and committed to continuous improvement.

  • Naturally empathetic with a warm, guest-focused mindset.

  • Organized, proactive, and able to multitask in a fast-paced luxury environment.

  • A strong ambassador for the hotel's wellness brand and culture.

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